Commercial AI Commercialization & Enablement Lead

Location:

Role Summary:

As our organization invests in advanced AI capabilities, we recognize that the true business value of these technologies is unlocked through effective adoption, enablement, and commercialization. We are seeking an Commercial AI Commercialization & Enablement Lead to ensure our AI strategies are embraced across the enterprise and deliver measurable impact. This role will lead the charge in driving organizational readiness, building AI literacy, and enabling business teams to integrate AI into their workflows - ultimately bridging the gap between capability investment and business value.

Key Responsibilities:

• As part of the AI squad will partner with the Commercial Bank AI team to define and execute commercialization strategies for AI solutions.
• Translate AI capabilities into business value propositions and use cases that drive adoption and ROI.
• Support go-to-market planning, internal positioning, and stakeholder readiness for AI initiatives.
• Develop and execute readiness strategies to support AI adoption.
• Leverage adoption learning tools (ex: WalkMe) to support in application contextual learning.
• Identify and address organizational, cultural, and skill-based barriers to AI.
• Establish success metrics and feedback loops to monitor adoption and continuously improve enablement efforts.
• Design and deliver scalable enablement programs to build AI literacy and utilization in teammates tasks.
• Champion responsible AI practices and foster a culture of innovation and experimentation.
• Act as a strategic liaison between technical teams and business units to ensure clarity, alignment, and readiness.
• Communicate complex AI concepts in accessible language tailored to different stakeholder groups.
• Promote success stories and share learnings to build momentum and confidence in AI initiatives.
• Continuously activate the organization in AI usage and enablement.

Qualifications:

• 5+ years of experience in enablement, product commercialization, digital transformation, or organizational change roles.
• Strong understanding of AI/ML technologies and their business applications.
• Ability to lead cross-functional initiatives and influence stakeholders at all levels.
• Excellent communication, facilitation, and planning skills.

Preferred Skills:

• Background in instructional design, adult learning, or organizational development.
• Experience in a product-centric or agile environment.
• Familiarity with AI governance and responsible AI principles.
• Background in instructional design, adult learning, or organizational development.
• Data-driven mindset with ability to measure and report on adoption and impact.

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $71,000 to $85,000 annually depending on location and job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance.

Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.

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