Trailhead Content, Trailhead Editor

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Trailhead is our free online learning platform-and the front door to the Salesforce ecosystem. It empowers anyone to learn in-demand skills, including tech, Salesforce, and business skills, and helps businesses re-skill their workforce. And Trailblazers can learn on-demand from their laptops, or from their phones with Trailhead GO.

The Trailhead Content team generates ideas, writes and edits content, develops hands-on challenges, and publishes and maintains Trailhead learning content every day. We believe that content on Trailhead should be accessible, educational, relevant, and enjoyable-and this is your chance to be part of it!

Role Description

As a Trailhead Editor, you help produce trusted content that's approachable, high-quality, and empowering for our learners. You review and shape Trailhead badge content while working with writers and stakeholders across the company. You ensure Trailhead content adheres to our guidelines, aligns with our brand voice and tone, and is accurate and understandable. You also serve as the project manger for each Trailhead badge you work on, lead writers through the process from start to finish, maintain and update published content, and ensure badge records are up to date in our release app. And you're able to work on content that varies in role, level, and product, working with writers from 30+ teams throughout the company.

This is a deadline-driven role for someone with editorial experience and familiarity with Salesforce who is exceptionally detail-oriented, adaptable, and passionate about helping people learn.

Your impact: Your success is measured by your ability to produce quality badges for Trailhead and by your ability to collaborate.

• Use your editorial skills and your knowledge of Salesforce to shape content.

• Work with writers on the structure, voice and tone, style, and clarity of their content.

• Develop and nurture writer-editor relationships built on trust, and effectively share clear, direct feedback with the goal of creating the best possible content.

• Develop a learner's mindset in order to create content that's accessible, aspirational, educational, and relevant.

• Manage content development through rounds of edits, revisions, and testing from the initial outline to the finished product.

• Demonstrate excellent communication skills, diplomacy, leadership, and judgment.

• Work with and build strong relationships with multiple stakeholders from all levels and lines of the business.

• Be accountable to ensure deadlines are met.

Minimum Requirements

• Accomplished and skilled editor/writer of technical content

• Minimum 5 years professional editing or writing experience

• Ability to thrive in a rapidly changing environment on a fast-paced team

• Ability to balance high standards for quality with the need to get to market

Preferred Experience

• Experience with education technology

• Experience with developer or technical content

• Experience with instructional design or curriculum development

• Knowledge of Salesforce and Trailhead

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.