1445122 - Business Architect

1445122 - Business Architect

The application window is expected to close on: 10/17

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

Meet the Team

The Commerce Operations - Continuous Improvement, is a high-performing group responsible for delivering globally consistent, end-to-end customer and partner experiences. Our team handles a broad portfolio of solutions that drive significant revenue for Cisco while focusing on simplifying commerce for sellers, partners, and operations.

Our mission is to empower Cisco's ecosystem of commerce operations by streamlining processes, enhancing customer satisfaction, and driving growth of Cisco's recurring software, service and hardware offers. We achieve this by employing digital knowledge, AI capabilities, and self-service workflows, helping Cisco gather market transitions and scale the business for the future.

Your Impact

As a Business Architect, you will play a pivotal role in transforming and optimizing Cisco's commerce processes, designing, and delivering innovative business models, and driving operational efficiency. You will be the voice of Cisco's partners, customers, and operations, aligning strategies and solutions to Cisco's overall business objectives and market trends.

This is a high-impact role with access to senior levels across Cisco and significant influence on the company's recurring revenue and partner strategies. You will collaborate with multi-functional teams, lead transformational initiatives, and ensure seamless integration and scale of new offers and solutions.

Strategic Transformation:

• Lead the transformation of software and hardware-focused programs aligned with Cisco's strategy.
• Design, integrate, and scale critical commerce processes that align with Cisco's SaaS and recurring revenue strategy.
• Influence go-to-market (GTM) strategy and offer design to deliver best-in-class partner and customer experiences.

Customer and Partner Advocacy:

• Act as the voice of Cisco's partners and customers, ensuring their needs are addressed in business and process changes.
• Develop and maintain strong relationships with key partners, customers, and internal collaborators.

Operational Excellence:

• Drive continuous improvement by identifying gaps, optimizing workflows, and implementing scalable solutions for people, processes, and tools.
• Leverage data-driven insights and AI capabilities to automate processes and enhance operational efficiency.
• Specify, influence, and lead tool and process improvements to support ease of doing business at scale.

Metrics, Risk, and Performance:

• Define key performance indicators and metrics to measure the success and value of new offers and process enhancements.
• Identify and mitigate potential risks associated with business or operating model changes.

Organizational Change and Execution:

• Develop and implement effective organizational change strategies to support the transition of new offers from incubation to scale.
• Ensure all projects are delivered on time, within budget, and meet or exceed customer and partner expectations.

Multi-functional Collaboration:

• Partner with teams across Sales, Channels, Operations, Finance, Legal, Marketing, Engineering, and Customer Experience to ensure successful launch and commercialization of new offers.
• Provide guidance and maintain regular interlock with regional teams to align global strategies.

Minimum Qualifications

• 3+ years of relevant experience in global commerce operations, with a focus on sales or partner-facing roles.
• 1+ years of experience in business architecture, process improvement, and data analytics.
• Domain expertise in software licensing models, SaaS, and recurring revenue strategies.
• Solid understanding of the quote-to-cash lifecycle and Cisco Commerce Workspace.
• Experience with Agile IT Project Implementation and Jira.

Preferred Qualifications

• Strong critical and analytical thinking skills to solve complex business challenges and drive decision-making, with the ability to analyze data and recommend actionable insights aligned with Cisco's objectives.
• Good interpersonal, communication, and presentation skills, including the ability to persuasively engage senior leaders and partners.
• Validated leadership in guiding multi-functional teams, fostering teamwork, and delivering successful project outcomes through effective project management and risk mitigation.
• Broad knowledge of high-tech industry trends, Cisco's products and services, channel go-to-market motions, and digital transformation tools such as AI to drive operational improvement.
• Demonstrated ability to implement organizational change strategies, drive adoption of innovative solutions, and lead teams through transformational business initiatives.
• Bachelor's degree or equivalent experience in business, IT, or related field.

What We're Looking For

We're seeking a highly motivated individual with a passion for transforming the business, a deep understanding of commerce operations, and a solid focus on delivering excellent customer and partner experiences. If you thrive in a fast-paced, evolving environment and enjoy leading change, optimizing processes, and driving measurable outcomes, this role is for you.

At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put - we power the future.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.