Human Resources & Administrative Manager

THE SALVATION ARMY

NORTH & CENTRAL ILLINOIS DIVISION

Ray and Joan Kroc Corp Community Center

JOB DESCRIPTION

JOB TITLE: Human Resources & Administrative Manager

PEOPLE MANAGER: (Yes/No) Yes

FLSA STATUS: Exempt

PAY GRADE: 407

WHO WE ARE

At The Salvation Army, we are dedicated to Doing the Most Good. We are made up of thousands of officers, soldiers, staff, volunteers, donors, and partners working together to holistically meet the physical, emotional, and spiritual needs of our most vulnerable neighbors

KROC CENTER CHICAGO VISION: Kroc Center Chicago is a community center where families, individuals and relationships thrive in the name of Jesus.

JOB SUMMARY

The Human Resources and Administrative Manager supports the recruitment, onboarding, employee relations, and compliance efforts of the organization. This role also provides executive-level administrative support, manages purchasing and volunteer coordination, and ensures alignment with divisional HR policies and procedures. The role requires exceptional organizational, communication, and multitasking skills to effectively handle the diverse responsibilities in a dynamic, mission-driven environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Areas of responsibility include but are not limited to the following:

Human Resources & Recruitment

• Monitor open positions and coordinate recruitment strategies.
• Ensure job descriptions are current and accurate.
• Support departments with candidate screening, interviews, and onboarding logistics.
• Conduct and process background checks, including territorial and reference checks.
• Communicate hiring decisions and clearances promptly.
• Monitor and document training compliance (e.g., Safe-From-Harm, CPR).
• Liaise with divisional HR on benefits, leaves and workers compensation claims.

Administration

• Maintain complete and confidential employee files.
• Conduct new hire orientations and ensure all required documentation is collected.
• Coordinate employment changes (hires, terminations, promotions) with divisional HR.
• Track performance evaluations and ensure timely processing.
• Prepare data for audits and Department of Labor reporting.
• Manage annual MVR reviews for employees who drive on behalf of the organization.

Employee Relations

• Serve as first point of contact for employee concerns.
• Collaborate with leadership and divisional HR on investigations and performance counseling.
• Promote healthy workplace culture through communication, events, and recognition.
• Share updates like open enrollment and handbook changes.

Administrative Support

• Provide executive-level support to senior officers, including scheduling, reporting and correspondence.
• Assist with presentation, board materials and travel coordination.
• Maintain confidential records and assist with board materials.

Purchasing & Operations

• Manage procurement of supplies and equipment
• Support operational projects and track timelines in coordination with the senior operations director.
• Research vendors, negotiate pricing, and track budgets with finance.

Volunteer Management

• Oversee volunteer recruitment, orientation, scheduling and compliance
• Maintain volunteer records and ensure policy compliance.
• Coordinate volunteer placement with departments.

Other Duties

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES

Education: Bachelor's degree in business administration, human resource management or related field (preferred), or equivalent work experience

Experience: Minimum of 3-5 years' experience in executive-level support, purchasing and or human resources.

Skills/Abilities:

• Strong organizational and multitasking abilities with a high level of attention to detail.
• Familiar with employment laws, background check procedures and HR policies
• Skilled in maintaining accurate and confidential records (employee files, board minutes etc)
• Excellent communication skills, both written and verbal.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with purchasing/HR software.
• Ability to maintain confidentiality and work with sensitive information.
• Experience managing volunteer databases, scheduling and compliance.
• High level of discretion and integrity in handling sensitive information.
• A willingness to promote the mission of The Salvation Army.

REPORTING RELATIONSHIPS

• This position reports to the Senior Kroc Officers
• This position supervises the Human Resource Assistant and the Volunteers

JOB LIMITATIONS

• This individual will only commit Army resources that have been allocated or approved.
• This individual will adhere to all policies and procedures in carrying out the responsibilities of this position.

PHYSICAL DEMANDS/WORK ENVIRONMENT

• Office work setting, long hours sitting
• Occasional travel may be necessary for meetings or events.
• Flexibility in work hours may be required based on organizational needs

COMPETENCIES

1. Maintain positive work atmosphere by behaving and communicating in a manner that fosters and maintains positive relationships with co-workers and supervisors.
2. Resolve conflicts in a positive manner.
3. Treat staff, clients, and visitors with courtesy.
4. Respect others' property and person.
5. Use professional and appropriate communication to and about co-workers, supervisors and subordinates.
6. Support the Mission of The Salvation Army by treating every donor, contact and colleague with respect and dignity, and without discrimination of any kind.

PERFORMANCE MEASURES

This individual will be evaluated on how effectively the outcomes of this position are achieved as well as the timeliness, accuracy, and completeness of accomplishing assigned goals.