Software Developer

Aquent is partnering with a leading organization in the financial services sector, dedicated to empowering individuals and institutions through innovative solutions and exceptional service. This client is at the forefront of digital transformation, constantly seeking to enhance their operational efficiency and user experience. We are looking for a talented individual to join their dynamic team and play a pivotal role in shaping their service delivery landscape.

Are you ready to make a significant impact by transforming how an organization manages its service requests and internal operations? We're seeking a passionate and skilled professional to lead the charge in optimizing and integrating critical service management applications. In this role, you will be instrumental in designing, developing, and implementing solutions that streamline processes, enhance user experience, and ensure seamless data flow across the enterprise. Your expertise will directly contribute to the efficiency and effectiveness of various departments, empowering colleagues with intuitive and robust tools. This is an exciting opportunity to drive innovation, collaborate with diverse teams, and leave a lasting mark on the organization's technological infrastructure.

**What You'll Do:**

* Drive Solution Development: Coordinate the design, development, and implementation of service request management applications, customizing them to meet specific organizational needs using core system platforms and development tools for advanced customization and integration.

* Orchestrate System Integration: Seamlessly integrate service request management applications with other enterprise systems and third-party applications, ensuring smooth operations and efficient data exchange.

* Champion Customization: Lead the customization of modules, workflows, and user interfaces within service request management applications to boost usability and fulfill unique business requirements.

* Provide Expert Technical Support: Offer critical technical support and troubleshooting for service request management applications, ensuring swift issue resolution and minimal disruption to business activities.

* Maintain Comprehensive Documentation: Create and keep up-to-date detailed technical documentation, including design specifications, testing plans, and user guides.

* Foster Collaborative Success: Work closely with project managers, business analysts, and stakeholders to gather requirements, provide timely updates, and deliver high-quality solutions within scope and budget.

* Pursue Continuous Improvement: Stay abreast of the latest advancements in service request management and IT service management to identify and implement opportunities for process enhancements and innovation.

**Must-Have Qualifications:**

* In-depth knowledge of service request management applications.

* Experience with a core system platform, including coordinating development, customization, and integration capabilities.

* Exposure to programming languages and development tools relevant to service request platforms.

* Required user experience with development or collaboration tools.

* Proven experience coordinating the integration of service request management applications with internal and third-party applications.

* Strong analytical and troubleshooting skills to effectively diagnose and resolve issues.

* Experience troubleshooting request failures and identifying root causes.

* Excellent verbal and written communication skills for effective stakeholder collaboration and clear technical documentation.

* Demonstrated ability to manage multiple projects concurrently, ensuring timely delivery and adherence to quality standards.

* Adept at collaborating with stakeholders to elicit, analyze, and document business requirements for service request management solutions, ensuring alignment with organizational objectives.

* Ability to assess current business processes and workflows to identify improvement opportunities and recommend solutions leveraging service request management capabilities.

**Nice-to-Have Qualifications:**

* Experience integrating service request platforms with other development or collaboration tools.

* Exposure or experience with other enterprise service management platforms.

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**About Aquent Talent:**

Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.