Program Manager, Claims Innovation

A Claims Innovation Program Managerdevelops, implements, and manages strategies to improve claims processes through new technology and methods. This role requires expertise in insurance, program management, data analysis, and cross-functional leadership. The program manager's main goal is to drive operational efficiency, enhance customer experience, and reduce costs.

• Develop a forward-looking innovation roadmap for the claims department and identify and evaluate emerging technologies like AI, machine learning, and automation
• Design, implement, and manage pilot programs or proof-of-concepts to test new technologies and business models. This includes defining success criteria and planning for expansion
• Work closely with teams across the company, such as engineering, product, data science, and claims operations, to develop and execute innovation strategies
• Analyze and enhance existing claims workflows to improve efficiency, accuracy, and effectiveness, providing recommendations for improvement
• Use claims data and analytics to identify trends, pinpoint opportunities for improvement, and create dashboards to track claims frequency, severity, and loss ratios
• Serve as the central point of contact for innovation programs, managing communications and facilitating decision-making among various stakeholders
• Stay current on industry, market, and technology trends to champion innovative claims processing approaches and techniques

• A strong background in insurance, Insurtech, or financial services, with significant experience in claims innovation or transformation
• The ability to evaluate and integrate new technologies, including familiarity with analytics, automation, and AI tools
• Expertise in running complex programs, managing budgets, and overseeing cross-functional projects
• Humility, empathy, and strong influencing skills to gain trust and drive decisions without formal authority
• The ability to articulate a clear strategic vision and present actionable solutions to both technical and non-technical audiences
• An aptitude for creative thinking and complex problem-solving to address new challenges
• A deep understanding of customer needs and the use of that insight to drive innovation and enhance the customer experience

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D, short-term and long-term disability insurance
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program