Job Objective: Responsible for leading all aspects of the Equipment Program including regional oversight, vendor management, along with oversight and coordination of repair maintenance and processes that supports branch and corporate goals while satisfying the needs of the customer in an efficient and courteous manner.
Essential Duties and Responsibilities: In addition to the essential job functions described below, all associates will perform duties as requested by management. Assigned responsibilities and duties may vary based upon location size and operation.
- Lead and mentor Equipment Supervisors and oversee the daily activities of their Teams and Department
- Ensure cohesive operations across Teams by aligning processes, priorities, and performance standards
- Oversee and maintain Equipment inventory and an inventory control program that supports the business and fosters business growth
- Develop and implement standardized equipment procedures and internal metrics/KPIs that drive consistency and compliance
- Collaborate with other Teams to resolve complex issues and enhance Customer Experience
- Monitor and report on department metrics and team performance
- Provide coaching and professional development opportunities for Supervisors and Team members
- Review and manage departmental expenses, vendor costs, and manage market RFP's
- Coordinate, manage, and maintain Customer owned equipment and the Loaned Equipment process
Human Resource Management:
- Provide communication and motivational techniques in supervising, coaching, and disciplining associates
- Conduct annual performance evaluations and quarterly performance updates
- Ensure accurate and timely payroll processing
- Support and enforce corporate policies and initiatives
- Manage weekly work schedule and labor costs of associates to avoid excess overtime
Other:
- Assist in other areas of location as needed
- Represent the company in a professional manner at all times ensuring quality customer service
- Abide by and enforce all policies, rules, and regulations of the company including all applicable safety rules, regulations and procedures
- Support corporate programs, goals, and initiatives of the company
Knowledge, Skills, and Abilities:
- Customer service skills
- Leadership skills
- Organizational skills
- Communication skills (oral and written)
- Ability to work with and analyze numbers
- Ability to handle stress successfully
- Ability to manage time and people
- Coaching skills
- General computer skills (Operating System and Microsoft office)
- In-depth understanding of the company's operational system
- Ability to analyze solutions (problem solving skills)
- Able to initiate and embrace change
- Judgement and decision-making ability
- Time management skills (ability to multi-task)
- Product knowledge
- Supplier knowledge
- Interpersonal skills
- Desire to train others
- Material Handling Equipment Certification
Requirements:
Minimum of 5 years of experience in the industry or a related equipment field
Minimum of 1-2 years of experience in a management or leadership role
Strong mechanical skills and experience
Equal Opportunity Employer/Disability/Veterans
RelaDyne, and its affiliates, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ethnicity, sex, age, gender identity, sexual orientation or identity, genetic information, status as a protected veteran, status as a qualified individual with disability, or any other protected class status.
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Reladyne
Sep 30, 2025