Client Success Manager

Who We Are

Machinify is a leading healthcare intelligence company with expertise across the payment continuum, delivering unmatched value, transparency, and efficiency to health plan clients across the country. Deployed by over 60 health plans, including many of the top 20, and representing more than 160 million lives, Machinify brings together a fully configurable and content-rich, AI-powered platform along with best-in-class expertise. We're constantly reimagining what's possible in our industry, creating disruptively simple, powerfully clear ways to maximize financial outcomes and drive down healthcare costs.

Location: This position will be hybrid located in our La Grange, KY office (change location).

About the Opportunity

Our Client Success team focuses on delivering superior service to our health plan clients and their customers. As advocates and liaisons between clients and our company's various business units, managers build and maintain client relationships, resolve critical issues, identify business development opportunities, and participate in the implementation of new programs or new clients.

What you'll do

• Develop and maintain relationships with current clients by providing the highest level of service.
• Manage and oversee internal teams to ensure that day-to-day client needs, and concerns are promptly addressed.
• Identifies patterns and trends within requests to enhance business practices.
• Collaborates regularly with co-workers and colleagues to facilitate a seamless service experience for the client.
• Maintains responsive, proactive communication with client contacts.
• Leads and participates in business review meetings, operational calls, implementation projects, and other high-profile interactions with clients.
• Identifies opportunities to extend new services or expand the scope of services provided to existing clients.

• Monitors developments within our clients' companies and within the industry to improve our competitive advantage.
• May travel up to 25percent of the time for business reviews and relationship building meetings.

What experience you bring (Role Requirements)

• Bachelor's degree required, master's degree a plus.
• Prior employment as an account executive, account manager, project manager, or operations manager is a strong plus.
• Proficiency in Microsoft Office products, especially Outlook, as well as Word, Excel, and PowerPoint.
• Minimum of four years of demonstrated experience in building and maintaining solid relationships at all levels of staff within an organization.
• Experience in navigating relationships at the executive and c-suite level.
• Ability to understand client business models, market position, service needs, and apply that knowledge to our service offerings.
• Experience in organizing and leading meetings of 20 or more people, including team preparation and goal setting, agenda development, contributing to written and oral presentations, facilitating productivity during the meeting, and ensuring follow-up on action items.
• Sound knowledge of the health insurance industry or previous work experience in the health insurance industry is a strong plus.
• Excellent written and oral communication. Empathetic, analytic listening skills.

What Success Looks Like...

After 3 months

You will have a strong understanding of the role.

You begin building relationships and collaborating with peers.

You develop effective time and priorities management.

You receive initial feedback about your performance and are using it to improve.

You've gained confidence in your abilities and are starting to feel more comfortable in your role.

After 1 year

You have mastered the tasks and responsibilities of the position, executing them with confidence and efficiency.

You have established a strong network of internal relationships and are recognized as a key collaborator.

You've been entrusted with greater responsibility indicating the company's confidence in your abilities.

You see opportunities for career progression and personal development.

Pay range: This is an exempt position. Compensation will be determined based on several factors including, but not limited to, skill set, years of experience, and the employee's geographic location.

What's in it for you

• PTO, Paid Holidays, and Volunteer Days
• Eligibility for health, vision and dental coverage, 401(k) plan participation with company match, and flexible spending accounts
• Tuition Reimbursement
• Eligibility for company-paid benefits including life insurance, short-term disability, and parental leave.
• Remote and hybrid work options

What values we'll share with you

• Ask why
• Think big
• Be humble
• Optimize for customer impact
• Deliver results

At Machinify, we're reimagining a simpler way forward. This begins with our employees. We are innovators who value integrity, teamwork, accuracy, and flexibility. We do the right thing, and we listen to the needs of our clients and their members. As tenured experts with unmatched experience, we champion diverse perspectives that help us to better understand and serve our clients.

Our values come to life through our culture. We embrace flexible working arrangements that allow our employees to bring innovation to life in the way that best suits their productivity. We work cross-functionally, abandoning silos, to bring innovative and accurate solutions to market. We invest in each other through ongoing education and team celebrations, and we give back to our communities through dedicating days for volunteering. Together, Machinify is making healthcare work better for everyone, and we're passionate about a future with better outcomes for all.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. Machinify is an employment at will employer. We participate in E-Verify as required by applicable law. In accordance with applicable state laws, we do not inquire about salary history during the recruitment process. If you require a reasonable accommodation to complete any part of the application or recruitment process, please contact our People Operations team atmachinify_careers@machinify.com. See our Candidate Privacy Notice at:https://www.machinify.com/candidate-privacy-notice/

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