Sr. Capacity Planner

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Public Cloud Capacity Planner will work with Salesforce's most critical services to ensure capacity availability as we scale in the public cloud. The successful candidate will bring knowledge of AWS, GCP, and/or Azure Services and a strong analytical background. They will have the drive to ensure Salesforce service owners have the capacity they need, where they need it, and when they need it. In addition to capacity assurance, the planner will be expected to deeply understand the Salesforce Service Owner's roadmap and risk profile for capacity availability.

Responsibilities

• Synthesize various, changing, complex data sets to create a cohesive story for both Salesforce service owners and our external public cloud providers

• Monitor top Salesforce Services by capacity and evaluate utilization profiles

• Communicate and liaison with service teams to understand and help establish their public cloud service needs

• Work with internal tooling teams to automate repeated logic patterns and workflows

• Work with internal engineering teams to automate reservation management, including buffers and auto-scaling reservations

• Manage ongoing capacity allocations versus available capacity reservations

• Disseminate new public cloud hardware roadmap and feature updates to internal stakeholders

• Partner with public cloud provider's forecasting teams to ensure our demand signals are received and accurately integrated into their forecasting models

• Review and manage the Savings Plan coverage of EC2 spend across deployments

• Stay current with new AWS, GCP, and/or Azure products and features and the ability to filter and synthesize these new capabilities through both a cost and technical filter

Requirements:

• A related technical degree required.

• 5+ years experience experience in operations, business intelligence, strategy, capacity planning, financial modeling, analytics, or a related field.

• 3 years of experience managing or implementing services on Public Cloud (AWS/GCP)

• Experience with using the AWS console to manage capacity reservations and knowledge of SQL, Python, and Jupyter Notebooks would be strongly preferred

• Ability to tell stories with data, in a clear and concise manner

• Strong written and verbal communication skills

• Experience presenting to technical and executive audiences

• Fundamental understanding of infrastructure and architecture (i.e., containerization, databases, etc.)

Preferred Qualifications:

• Experience with cloud infrastructure is beneficial.

• The ability to work autonomously and manage multiple projects simultaneously.

• A passion for problem-solving and ensuring customer success.

Benefits & Perks

Check out our benefits site which explains our various benefits, including wellbeing reimbursement, generous parental leave, adoption assistance, fertility benefits, and more.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.