Technical Support Specialist
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![]() United States, Michigan, Grand Rapids | |
![]() 235 Wealthy Street Southeast (Show on map) | |
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Technical Support Specialist
Hours 40 hours/week Compensation Starting salary $48,776 (commensurate with experience) Other Benefits: Annual Merit Increases, Health Insurance (Medical, Dental, Vision,) PTO, Holiday Pay, PSLF Eligible, Tuition Reimbursement, Sign-On Bonuses! Summary The Technical Support Specialist II position is a multi-tiered support role - providing both front-line help desk support and more advanced technical issue resolution. This position will receive incoming technical support requests from hospital staff, create service tickets, perform troubleshooting steps, and resolve issues in a timely fashion. Additional duties include installation and maintenance of hardware and software, desktop configuration, process documentation, asset tracking, and basic network account/access maintenance. This position supports Mary Free Bed staff working at all locations (main campus, off-site facilities, and remote/home workspaces). Essential Job Responsibilities
Treating everyone with dignity and respect. Opening more doors to opportunity for others to succeed. Growing talent and people. Ensuring a welcoming experience for all we serve, regardless of origin, race, religion, disability, sexual orientation or socioeconomic status. Taking action against discrimination. Honoring our differences and how we collaborate. Educating staff, patients and the communities we care for. Restoring hope and freedom, together. Customer Service Responsibilities Demonstrate excellent customer service and standards of behaviors as well as encourages, coaches, and monitors the same in team members. This individual should consistently promote teamwork and direct communication with co-workers and deal discretely and sensitively with confidential information. Responsibilities in Quality Improvement Contribute by identifying problems and seeking solutions. Promote patient/family satisfaction where possible; participates in departmental efforts to monitor and report customer service. Essential Job Qualifications
Physical Requirements for Essential Job Qualifications Levels:
Remain in a stationary position: Majority Traverse or move around work location: Occasionally Use keyboard: Majority Operate or use department specific equipment: None Ascend/Descend equipment or ladder: None Position self to accomplish the Essential Functions of the role: None Receive and communicate information and ideas for understanding: Majority Transport, position, and/or exert force: Up to 10 pounds: Frequently Up to 25 pounds: Occasionally Up to 50 pounds: Occasionally Up to 75 pounds: None More than 100 pounds: None Other weight: Up to___ pounds _____ Other: _____ Consistent with the Americans with Disabilities Act (ADA), it is the policy of Mary Free Bed Rehabilitation Hospital to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Talent Acquisition team at recruitment@maryfreebed.com. Mary Free Bed is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, veteran status, disability or other legally protected characteristic. |