New

Production / Technical Support

Genesis10
life insurance, 401(k)
United States, Virginia, Richmond
Sep 30, 2025
Genesis10 is currently seeking a Production/Technical Support with our client in the financial industry located in Richmond, VA and Chandler, AZ. This is a 12+ month contract position. Responsibilities: Drive rapid resolution and stakeholder communications related to technology incidents Lead the response to high-priority incidents, ensure minimal disruption to services, and coordinate all necessary resources to resolve issues swiftly Work in concert with global technology teams, monitor critical systems, and communicate technology incident information to Senior Executives Operate closely with all global line-of-business and infrastructure domain functions and is key in the prevention or containment of business impacting technology incidents Lead real-time incident response efforts for high-impact technology disruptions Facilitate cross-functional bridge calls and coordinate resolution teams Create and send stakeholder communications related to technology incidents Assess incident severity, business impact, and root cause using monitoring tools and system logs Provide timely, accurate updates to stakeholders and executive leadership Document incident timelines, actions taken, and resolution outcomes Ensure compliance with incident management policies and governance standards Collaborate with application owners, infrastructure teams, and support functions to restore services Drive post-incident reviews and contribute to continuous improvement initiatives Maintain readiness for 24/7 support and escalation protocols Requirements: Strong technical background Experience leading complex technical triage Proven ability to manage high-pressure situations Proven experience in enterprise-level incident management or technology operations Strong understanding of IT service management (ITSM) principles and practices Proficiency with incident tracking and collaboration tools (e.g., ServiceNow, JIRA, Microsoft Teams) Ability to interpret technical data and communicate clearly to non-technical audiences Excellent verbal and written communication skills, including executive-level reporting Strong organizational skills and ability to manage multiple priorities under pressure Proficient in Microsoft 365 Suite (Excel, Word, PowerPoint, Outlook) ITIL Foundation Certification or equivalent Experience in financial services or other regulated industries Exposure to enterprise monitoring platforms and analytics tools Ability to lead cross-functional teams in a matrixed environment Comfortable working across time zones and supporting global operations High emotional intelligence and situational awareness during crisis events Passion for operational excellence and continuous improvement Project management experience Pay Range: $28.08-$36.08 Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply! About Genesis10: Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: * Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years. * The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years. * Access to an experienced, caring recruiting team (more than 7 years of experience, on average.) * Behavioral Health Platform * Medical, Dental, Vision * Health Savings Account * Voluntary Hospital Indemnity (Critical Illness & Accident) * Voluntary Term Life Insurance * 401K * Sick Pay (for applicable states/municipalities) * Commuter Benefits (Dallas, NYC, SF and Illinois) For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.