Quality Representative

Requisition Id15356

Overview:

The Quality Assurance Division (QAD) at Oak Ridge National Laboratory (ORNL) is seeking qualified applicants for the position of Quality Representative (QR) to provide support for the Neutron Scattering Division at Spallation Neutron Source (SNS). The SNS produces neutrons with an accelerator-based system that delivers short (microsecond) proton pulses to a steel target filled with liquid mercury through a process called spallation. Those neutrons are then directed toward state-of-the-art instruments that provide a variety of capabilities to researchers across a broad range of disciplines, such as physics, chemistry, biology, and materials science.

The QR reports to the QAD Division, Accelerator and Reactor Group Lead, deployed to the Neutron Sciences Directorate while providing support to their assigned science & technology organization.

Major Duties/Responsibilities:

• Identify and understand customer needs,effectivelycommunicateand integratequality principlesintothe unique aspects of the research and development (R&D).
• Influence the prioritization and development of quality initiatives by maintaining acomprehensiveunderstanding of the assigned organization's mission, vision, goals, key processes, and work elements.
• Serve as an objective representative of the Quality Assurance Division (QAD) within the assigned organization, verifying alignment with ORNL, DOE, project, and program quality objectives.
• Facilitate the integration of quality principles and methodologies, asdescribed within theQuality Assurance Program (QAP) program description,into work planning and control processes toverify consistency withcontractual quality requirements, such as DOE Order 414.1D, 10 CFR 830 Subpart A, or other applicable governing standards, requirements, or regulations.
• Apply a graded approach as appropriate in the development of project plans, checklists, procedures, and guidance documents to support effective deployment of management systems and performance assurance measures.
• Communicate effectively with all necessary levels of management on quality-related matters, to verify transparency and alignment with ORNL, DOE, project, and program expectations.
• Serve as the technical or quality expert by providing guidance, responding to targeted questions from management, and supporting customer needs.
• Provide quality planning, reviews,and assistanceacrossvarious tasks,including thereview and approvalofproject documents, procurements, and work processesto verify compliance.
• Provide input to pre-procurement planning for quality-significant requisitions to verify supplier compliance with quality requirements.
• Establish and maintain professional relationships with peers and stakeholders to facilitate collaboration, share feedback, and exchange lessons learned.
• Conductquality assessments of work, including document reviews, toverify adherence tospecificationsand compliance with requirements.
• Serve as software quality assurance (SQA) point of contact (POC) withintheassigned line organization to assist management, software owners, and software acquisition development teamsinthe following:
  • Interpretation and application ofSQA Program requirementspertheSoftware Quality Assurance and Other Software Requirements subject area.
  • Dissemination ofSQA-related information from SQA Programsubject matter experts (SMEs).
  • Implementation of SQA Program requirements, including annual SQA self-assessment.
• Serve as POC for suspect/counterfeit items (S/CI) within the assigned line organization, as applicable. Assist management in identifying, reporting, and resolving S/CI issues, verifying compliance with relevant requirements.
• Support and facilitate nonconformance reports, receipt inspections, and deviation requests.
• Maintain necessary training and roles as identified and approved by QAD.
• Performs supplier evaluations.
• Reviews procurement orders, requisitions, product specifications, design specifications, and other documents for incorporation of appropriate quality controls utilizing the Laboratory's Quality Significant Review process.
• Provides staff with guidance concerning post-procurement receipt of items, equipment, and services.
• Assists in the development of effective corrective actions to ensure that problems and issues are initially addressed and prevented in the future using the ORNL Assessments and Commitments Tracking System.
• Assists in the management determination of need for development of technical guidelines, procedures, and related work controlling documents.
• Identifies and/or solves problems, assessing needs to achieve desired business results.
• Works with the Directorate Quality Systems Strategist to establish quality program priorities and needs.
• Deliver ORNL's mission by aligning behaviors, priorities, and interactions with our core values of Impact, Integrity, Teamwork, Safety, and Service. Promote equal opportunity by fostering a respectful workplace - in how we treat one another, work together, and measure success.

Basic Qualifications:

• A BS degree in science, engineering, health and safety, or a related field.
• A minimum of eight years of quality and/or research experience.
• Position may require some level of travel.
• The incumbent will be required to obtain and maintain certifications and qualifications as required in areas such as root cause analysis, auditor/lead auditor, and critique facilitator.
• This position requires the ability to obtain and maintain a clearance from DOE. As such, this position is a Workplace Substance Abuse Program (WSAP) testing designated position. WSAP positions require passing a pre-placement drug test and participation in an on-going random drug testing program.

Preferred Qualifications:

• Knowledge and previous experience in leading quality assurance efforts in support of technical activities in an operations and R&D setting to meet quality standards in a graded fashion.
• Demonstrated experience in implementing the ISO 9001:2015 standard's requirements in conduct of technical activities to meet quality requirements. A working knowledge and previous experience utilizing other recognized quality standards including ISO 9001, 10 CFR 50 Appendix B is also desired.
• Demonstrated ability to write well and convey clarity to highly trained and educated R&D technical management and staff.
• Demonstrated ability to apply multiple quality standards to a wide range of technical organizations, programs, projects and activities.
• Exceptional teamwork and statistical skills, with attention to detail and precision, are required attributes.
• Lead Auditor or assessor experience.
• Strong computer, organizational, verbal and written communication skills, with the ability to multi-task.
• Strong analytical skills; project management; customer service experience; and the ability to interpret, communicate, and implement complex instructions are necessary.
• Excellent written and oral communication skills
• Motivated self-starter with the ability to work independently and to participate creatively in collaborative teams across the laboratory
• Ability to function well in a fast-paced operations and research environment, set priorities to accomplish multiple tasks within deadlines, and adapt to ever changing needs
• Strong work ethic, self-starter, independent thinker, ability to work with multi-disciplinary teams, facilitation, and training skills
• Strong technical background in conduct of operations, quality assurance, configuration management, and related fields are desired
• Excellent written and oral communication skills.
• Motivated self-starter with the ability to work independently and to participate creatively in collaborative teams across the laboratory.
• Ability to function well in a fast-paced research environment, set priorities to accomplish multiple tasks within deadlines, and adapt to ever changing needs.

Special Requirements:

• Q or L clearance: This position requires the ability to obtain and maintain a clearance from the Department of Energy. As such, this position is a Workplace Substance Abuse (WSAP) testing designated position. WSAP positions require passing a pre-placement drug test and participation in an ongoing random drug testing program.
• Visa Sponsorship:Visa sponsorship is not available for this position.

Security, Credentialing, and Eligibility Requirements:

• This position requires the ability to obtain and maintain an HSPD-12 PIV badge.
• For employment at Oak Ridge National Laboratory (ORNL), a Real ID compliant form of identification will be required.
• Additionally, ORNL is subject to Department of Energy (DOE) access restrictions. All employees must also be able to obtain and maintain a federal Personal Identity Verification (PIV) card as mandated by Homeland Security Presidential Directive 12 (HSPD-12) and Department of Energy (DOE) Order 473.1A, which requires a favorable post-employment background investigation.
• To obtain this credential, new employees must successfully complete and pass a Federal Tier 1 background check investigation. This investigation includes a declaration of illegal drug activities, including use, supply, possession, or manufacture within the last year. This includes marijuana and cannabis derivatives, which are still considered illegal under federal law, regardless of state laws.

For foreign national candidates:

• If you have not resided in the U.S. for three consecutive years, you are not eligible for the PIV credential and instead will need to obtain a favorable Local Site Specific Only (LSSO) risk determination to maintain employment.
• Once you meet the three-year residency requirement, you will be required to obtain a PIV credential to maintain employment.

About ORNL:

As a U.S. Department of Energy (DOE) Office of Science national laboratory, ORNL has an impressive 80-year legacy of addressing the nation's most pressing challenges. Our team is made up of over 7,000 dedicated and innovative individuals! Our goal is to create an environment where a variety of perspectives and backgrounds are valued, ensuring ORNL is known as a top choice for employment. These principles are essential for supporting our broader mission to drive scientific breakthroughs and translate them into solutions for energy, environmental, and security challenges facing the nation.

ORNL offers competitive pay and benefits programs to attract and retain individuals who demonstrate exceptional work behaviors. The laboratory provides a range of employee benefits, including medical and retirement plans and flexible work hours, to support the well-being of you and your family. Employee amenities such as on-site fitness, banking, and cafeteria facilities are also available for added convenience.

Other benefits include the following: Prescription Drug Plan, Dental Plan, Vision Plan, 401(k) Retirement Plan, Contributory Pension Plan, Life Insurance, Disability Benefits, Generous Vacation and Holidays, Parental Leave, Legal Insurance with Identity Theft Protection, Employee Assistance Plan, Flexible Spending Accounts, Health Savings Accounts, Wellness Programs, Educational Assistance, Relocation Assistance, and Employee Discounts.

If you have difficulty using the online application system or need an accommodation to apply due to a disability, please email:ORNLRecruiting@ornl.gov.

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This position will remain open for a minimum of 5 days after which it will close when a qualified candidate is identified and/or hired.

We accept Word (.doc, .docx), Adobe (unsecured .pdf), Rich Text Format (.rtf), and HTML (.htm, .html) up to 5MB in size. Resumes from third party vendors will not be accepted; these resumes will be deleted and the candidates submitted will not be considered for employment.

If you have trouble applying for a position, please email ORNLRecruiting@ornl.gov.

ORNL is an equal opportunity employer. All qualified applicants, including individuals with disabilities and protected veterans, are encouraged to apply. UT-Battelle is an E-Verify employer.