Customer Service Representative (Pittston, PA)

Location: Pittston, PA Hybrid (Two Days onsite)

A Sales Assist Support Specialist is responsible for assisting our Territory Representatives who are enrolled in the Sales Assist program by completing a variety of administrative tasks.

The scheduled shift for this position is 10:00am-6:30pm with the flexibility to cover the operating hours of 7:00am to 8:30pm as needed.

Your Pay: $18.00 per hour with the ability to increase to $19.00 per hour in 6 months

What's in it for YOU?

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  Excellent Compensation Packages

  
  
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  Medical, Dental and Vision Benefits Effective on Day 1

  
  
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  401k Package Effective on Day 1

  
  
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  Paid Time Off Program

  
  
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  Profit Sharing

  
  
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  Hybrid Work Environment

  
  
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  Associate Discounts and Community Giveback Programs

  
  
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  College Tuition Savings Program

  
  
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  Caring Family Culture Toward all Associates

  
  
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  Certified as a FORTUNE Great Place to Work

  
  
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  Opportunities to join resource groups that promote Diversity, Equity, and Inclusion

  
  
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  Family owned for 90+ years

  
  

Do YOU Possess These Skills and Attributes?

• Strong work ethic that includes neatness and punctuality.
• Proven ability to work with multiple departments
• Ability to work independently and within a team environment.
• Solid computer skills with knowledge of Microsoft Word, Excel and PowerPoint.
• Excellent verbal and written communication skills.
• Ability to complete tasks accurately and on-time, with a focus on accuracy and attention to detail.
• Ongoing flexibility and commitment to meeting the evolving needs of our sales and business groups.
• Excellent time management, prioritization, problem solving, and organizational skills
• Strong interpersonal skills.
• Ability to respond effectively to inquiries or complaints and maintain confidentiality of sensitive information.
• Willingness to adapt to changing business needs and deadlines.
• Ability to recognize when to escalate higher level customer issues to leadership for resolution.

Do These Duties and Responsibilities Interest YOU?

• Run necessary business reports to gather and organize data.
• Submit various internal requests for territory representatives (TR) such as credit rebills, CRM requests, backorder issues, and concerns
• Complete customer orders at TR request.
• Enter price overrides for TRs.
• Complete price comparisons.
• Assist on special projects when needed.
• Complete monthly expense reports.
• Perform other duties as assigned to support the efficient operation of the department and company.

Who We Are: It's our mission to deliver success smile after smile.

Benco Dental, the largest privately owned, full-service dental distributor in the United States, has remained in the family since 1930-a family that now includes our more than 30,000 customers and over 1,500 associates in the 48 contiguous states.

We provide more supply and equipment options than any other full-service distributor, an offering enhanced by a comprehensive suite of services, including office design, equipment repair, practice coaching, financing and project management, wealth management and dental-specific technology solutions. These services are supported by over 400 professionally trained sales representatives and 300 factory-trained service technicians who begin every task by asking "What does the customer want?"

If you enjoy working for a progressive company that is growth minded and values customers & associates we encourage you to learn more about our Benco family. We are looking for driven professionals who want to play a key role in our future success.