CenterPoint Experience Specialist

Benco Dental
paid time off, 401(k), profit sharing
United States, Pennsylvania, Pittston
Sep 30, 2025
Location: Pittston, PA / this is an onsite position. CenterPoint Experience Specialist at Benco Dental At Benco Dental, our company is our family, and we are looking for a new addition to assist us in Driving Dentistry Forward. Please review the description below carefully to ensure that this position is the perfect match for you! What's in it for YOU? Excellent Compensation Packages Medical, Dental and Vision Benefits Effective on Day 1 401k Package, Paid Time Off Program, and Profit Sharing Associate Discounts and Community Giveback Programs College Tuition Savings Program Caring Family Culture Toward all Associates Certified as a FORTUNE Great Place to Work Opportunities to join resource groups that promote Diversity, Equity, and Inclusion Family owned for 90+ years Position Summary: This important sales-support individual is responsible for Benco's CenterPoint Experience (CPX) within one of the country's largest, most comprehensive dental showrooms. Host our internal and external customers by managing their on-site itinerary and making sure all goals for the CPX are met; ensure dental equipment on display is operable and software is updated for every CPX; demonstrate dental equipment and contribute to product discussion, sharing product knowledge and insight with honesty and integrity in support of the Equipment Specialist. You are considered to be a subject matter expert in Benco Dental, equipment, and the showroom but also has the knowledge and ability to introduce all of Benco's services and solutions. You are a company ambassador and are proud to represent Benco and exemplify that in all customer interactions. Present an orderly, clean, comfortable, and well-stocked showroom. Strive to deliver a wonderful and memorable experience for all! Do YOU Possess These Skills and Attributes? Sales ability; affable, hospitable, can swiftly build connections and rapport with varying audiences, and enjoys people Resourceful, good problem solver, willing to embrace a range of duties for the good of the company Comfortable learning and working independently, self-motivated Enterprising; shows initiative and proactively seeks opportunities to improve the CenterPoint Experience and continuously learn Ability to communicate clearly and concisely; asks thoughtful, leading questions and listens actively Works well with peers across numerous business functions, fostering team culture; Well-rounded, passion and curiosity for what is possible; Dental equipment knowledge including chairs, units, lights, cabinetry, imaging and/or CADCAM technology, a plus Develops and maintains a healthy personal outlook Understanding of Windows Do These Responsibilities Interest YOU? Accumulate, maintain, and communicate strong, up-to-date knowledge of dental equipment and other service and solution offerings from Benco Dental through continuous learning and self-development. Then, armed with the right tools and knowledge, add value to customer conversations and decision-making, honestly and ethically. Educate on dental technology. Benco Ambassador: Learn the history of Benco Dental and share with customers. Benco Difference: Strive to ensure our customers understand that buying from Benco offers the best overall value for their equipment and design dollar and that Benco is the company of "choice." Build relationships with Benco colleagues across the organization. For example: Marketing and Purchasing departments to ensure the newest and most popular selling products are shown at CenterPoint. Practice Design to plan for successful CPX, review plans, share customer insights and to update and renovate the showroom Events to ensure comfortable, efficient, cost effective CPX travel plans Field Services Technicians to coordinate removal and installation of showroom equipment, maintain showroom equipment inventory Facilities management for renovations, upkeep, cleaning, and capital expenses Inventory Control for annual inventory counts, physical and electronic inventory moves Software & IT Solutions to troubleshoot and update fleet of showroom computers Sales Operations for front-of-house duties and CPX assistance, reporting, and to contribute to annual Equipment Specialist training. May be asked to conduct tailor-made facility tours to sales, interns, vendors and more. Creative, with team, contribute to the development and accuracy of collateral, signage and tools that will entice internal and external customers to visit CenterPoint and improve the CenterPoint Experience, including advertisements and web page. Review and approve CPX requests in CRM program then discuss customer's background and goals with Equipment Specialist in advance to delight the customer and win sales. Arrange in-house CenterPoint Experience itineraries, scheduling experts as needed. Ability to quarterback complex sales demonstrations, as requested, in CAD/CAM, dental imaging, office equipment, and commercial furniture. Build relationships with cross-functional vendor partners for assistance with 1:1 training and materials, demonstrations, samples, literature, software and license updates and other tools. Ensure the showroom is well stocked with collateral (proactively seeking what is current). Facilitate virtual CenterPoint Experience visits. Interview, request proposals and hire contractors, as needed. Project management, especially when renovations coincide with equipment installation. Promote the CenterPoint Experience internally to TRs (Territory Rep) and Equipment Specialists via email, phone calls, and follow ups. Solicits testimonials from CenterPoint Experience customers. Maintain high NPX score via warm hospitality, pride in work, informative and unbiased equipment demonstration, and a comfortable, memorable, and valuable experience. Role may include Sunshine Act expense reporting, lunch duties such as ordering, setting up and cleaning up, shipping and mailing, and tracking CPX metrics and CRM reporting. Attend annual Benco Sales Forum and Benco Equipment Forum. Co-travel with Benco TRs/ES'/Field Service Technicians, when applicable. Set ambitious goals and perform to that standard. Perform other duties as assigned to support the efficient operation of the department and company. Market Knowledge: Understand the dental environment, clinical and business, and monitor trends in dentistry. Understand the I.O. Scanner workflow Understand the 3D Printer workflow Understand Dental CAD software Understand the wet and dry milling workflow Do YOU Meet These Requirements? College Degree in Business, Marketing or Communications, or equivalent sales or industry experience. Two years dental industry experience required, CAD/CAM experience preferred. Sales experience preferred. Who We Are: It's our Mission to Drive Dentistry Forward Benco Dental, the largest privately owned, full-service dental distributor in the United States, has remained in the family since 1930-a family that now includes our more than 30,000 customers and over 1,400 associates in the 48 contiguous states. We provide more supply and equipment options than any other full-service distributor, an offering enhanced by a comprehensive suite of services, including office design, equipment repair, practice coaching, financing and project management, wealth management and dental-specific technology solutions. These services are supported by over 400 professionally trained sales representatives and 300 factory-trained service technicians who begin every task by asking "What does the customer want?" If you enjoy working for a progressive company, who is committed to diversity in our workforce, who values all customers and associates, who also provides the opportunity for growth and development- we encourage you to learn more about our Benco family. We are looking for driven professionals who want to play a key role in our future success, while making a positive impact within our industry. Thank you for your interest in Benco Dental. We look forward to hearing from you!