Enterprise Application Support Manager

Responsibilities:

* Lead a team of senior operations professionals, providing guidance, mentorship, and performance feedback to help them excel in their roles.
* Collaborate with internal departments (e.g., sales, accounting, IT) and external partners (e.g., carriers, warehouses, customers) to ensure smooth operation and timely delivery of goods.
* Develop and implement operational processes and procedures to enhance efficiency, reduce costs, and improve customer satisfaction.
* Monitor key performance indicators (KPIs) related to service levels, cost per mile/kilogram, equipment utilization, and other metrics to identify areas for improvement.
* Provide regular updates and reports to senior management, highlighting progress against goals and addressing any challenges or issues.
* Stay abreast of industry trends, technological advancements, and regulatory changes to propose innovative solutions and adapt operations accordingly.
* Foster a culture of continuous improvement, encouraging team members to suggest ideas for streamlining processes and increasing productivity.
* Ensure compliance with safety standards, regulations, and quality assurance protocols.
* Manage relationships with external vendors and partners, maintaining strong working connections and leveraging these networks to drive business opportunities.

Qualifications:
* Proven experience (typically 5+ years) as an Operations Manager or similar role within the logistics or transportation industry.
* Strong knowledge of supply chain principles, transportation systems, and warehouse operations.
* Excellent communication skills, both written and verbal, with the ability to articulate complex concepts to various audiences.
* Ability to manage multiple projects simultaneously while meeting tight deadlines.
* Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint.
* Experience working with enterprise resource planning (ERP) systems.
* Familiarity with transportation management systems (TMS).
* Knowledge of freight rates, routing guides, and other relevant industry data.

#LI-MA1

Echo Global Logistics is a leading provider of technology-enabled transportation management services. As a third-party logistics provider, we simplifytransportation management for our clients and carriers, handling crucial tasks so they can focus on what they do best. From coast to coast, dock to dock, and across all major transportation modes, Echo connects businesses that need to ship their products with carriers who transport goods quickly, securely, and cost-effectively.

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam era or other protected veteran.

Benefits

For more information about our benefit offerings, please visit our careers page at https://www.echo.com/company/careers.

Compensation