n-Site Lead Bilingual (Spanish/English) Customer Service Team Lead

Make a Difference with FEMA: Join Our Customer Service Team in Columbia, SC!

Capitol Bridge is seekingpassionateOn-Site LeadBilingual (Spanish/English) Customer ServiceTeam Leadto join our Columbia, South Carolina team. This is your opportunity to support individuals affected by disasters through our collaboration with FEMA. We need dedicatedTeamLead to provide leadershipfor CustomerService Representatives

Why Join Us?

As part of our team,you'llembark on a meaningful journey, helping others in their time of need. Capitol Bridge providespaid, comprehensive trainingto ensure you are fully prepared with the tools and knowledge to deliver unparalleled service, support, and professionalism to every caller.

Your Impact Starts Here

By joining us, you play a critical role in our mission to aid thoseimpactedby disasters. If you are enthusiastic about making a significant impact and ready to elevate your career in customer service, we invite you to apply.

This position is contingent upon project award and contract approval.

On-Site Hours:Candidate MUST be available to work an eight-hour shift between 7:00am-11:00pm,full-time availability MondaythruSunday. (subject to change)

On-Site Location:Columbia, SC

CompetitiveSalary:$40,000/year

Pay and Benefits:

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  Paid Holidays

  
  

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  Paid Time Off (PTO)

  
  

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  A variety of shifts to meet lifestyle and family goals

  
  

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  Fun, professional atmosphere

  
  

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  Leadership support to ensure success in a meaningful career

  
  

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  Opportunities for promotion and career advancement

  
  

Responsibilities:

-Supervise and support team members in delivering operational targets andprovidinghigh quality customer service

-Prioritize supporting team members on a day-to-day basis to resolve queries, build knowledge and confidence, and achieve quality and compliance standards

-Ensure customer support is delivered tocomply withcompany policies, state regulations (when and if applicable) and project dependent regulations and policies.

-Maintain good teamcommunicationthrough daily/weekly updates and leading regular team meetings to ensure all team members are aware of team and product performance

-Regularly review and coach team members against individual work and personal development goals to support motivation and retention

-Ensureoptimalteam performance and capability by providing day-to-dayleadership, mentoring, coaching, development, and corrective action

-Report to Manager.

-Reporting problems through an easy online system

-Develop strong working relationships and good communications with Managers and Client Service Representatives

-Participate in other activities such as training, attending team meetings, reviews of internal and external communications

-Adhering to the provided schedule and privacy rules set forth by the programs we serve

-Completing all assigned training as necessary

-Perform other duties as assigned by leadership

Candidate requirements:

-Minimum 2 years supervisory/leadership experiencerequired.

-Problem resolution

-Coaching/Mentoring

-Fully Bilingual with excellent written and verbal communication.

Physical Requirements and Work Environment

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  Prolonged sitting throughout the workday with occasional mobilityrequired

  
  

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  Corrected vision within the normal range

  
  

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  Hearing within normal range (assistive devices may be provided if needed)

  
  

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  Manual dexterity sufficient tooperatecomputer terminals and standard office equipment

  
  

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  Occasional movement within the department to interact with staff andaccomplishtasks

  
  

Reasonable Accommodation

If you require alternative methods of application or screening, you must approach the employer directly to request this.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or abilityrequired. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.

EEO Statement

Capitol Bridge, Inc. is an Equal Opportunity Employer. All employment decisions at Capitol Bridge are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social, or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

Texting Notice

We communicate with applicants by text in addition to email and phone.If you apply for this position, we may text you about this position, your application for the position, or other things relevant to this job position.If we text you and you no longer want us to text you, you can opt-out at that time.