Functional Business Systems Analyst - 136778

The Functional Business Systems Analyst will serve as the primary advocate and support liaison for Transportation and Campus Activation Services, ensuring the smooth operation and optimization of Transportation Infrastructure Platforms. This role involves daily system troubleshooting, responding to user inquiries, managing escalations, and overseeing functional configurations. As the central point of contact for platform-related operations, the analyst is critical in translating user needs into practical system requirements, enabling seamless platform functionality.

In addition to supporting day-to-day operations, the analyst will drive system improvements by creating and refining report development and dashboard requirements, ensuring robust data-driven insights for enhanced decision-making. Key responsibilities also include training end-users, maintaining a knowledge base, and collaborating with stakeholders to promote continuous system optimization. This position demands a strong analytical mindset, collaborative skills, and a deep understanding of Transportation Infrastructure Platforms and related reporting functions, all geared toward enhancing operational efficiency and user experience.

• Bachelor's degree in related area and / or equivalent experience / training.

• Thorough knowledge of business and process analysis functions. Knowledge of methods for evaluating, designing, and improving business processes.

• Thorough Knowledge of related areas of IT.

• Strong skills and knowledge of methodologies associated with analysis of processes and problems, information flow and architecture. Familiarity with the stages of software development, from requirements gathering to deployment and maintenance.

• In-depth understanding and skill in process and systems requirement documentation standards, such as Use Case modeling, User Story creations and narrative description.

• Demonstrated ability to work with others from diverse backgrounds. Capable of working effectively with cross-functional teams, including ITS, vendors, and business users.

• Self-motivated and works independently and as part of a team. Able to learn effectively and meet deadlines. Demonstrates problem solving skills.

• Broad knowledge relating to software design.

• Thorough knowledge of business processes and procedures.

• Demonstrated testing and test planning skills. Understanding the process and best practices for managing software upgrades and new releases, including testing new features and functionality in sandbox environments.

• Demonstrated effective communication and interpersonal skills. Demonstrated ability to communicate technical information to technical and non-technical personnel at various levels in the organization. Interpersonal and communications skills to work with both technical and non-technical personnel at various levels in the organization. Ability to empathize with users, understand their needs, and translate those needs into system requirements or improvements.

• Basic understanding of reporting tools and dashboard development using various BI tools, including report creation and analytics for data-driven decision-making.

• Ability to empathize with users, understand their needs, and translate those needs into system requirements or improvements.

• Demonstrates competency and commitment to equity, diversity, and inclusion.

• Ability to advocate and model the UCSD Principles of Community.

• DOJ/FBI background checks and clearances required prior to employment.

If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.

To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.

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