New

CVM Program Specialist

North Carolina State University

$ 36,381 - $ 91,526

life insurance, flexible benefit account, paid time off

United States, North Carolina, Raleigh

Sep 30, 2025

Job Posting Information

Posting Number	PG194702SP
Internal Recruitment	No
Working Title	CVM Program Specialist
Anticipated Hiring Range	$52,000 - $65,000
Work Schedule	Monday - Friday, 7:30 am - 4:30 pm, occasional nights/evenings as needed for program events.
Job Location	Raleigh, NC
Department	CVM Teaching Hospital
About the Department	With over seventeen clinical services staffed by board certified specialists, many of whom are not only nationally but also internationally renowned, the Veterinary Health Complex (VH) is on the cutting edge of veterinary medicine. Patients benefit from the combined expertise of multiple specialists utilizing a team approach to patient health care. Each year, over 30,000 patients are treated in the VH. The VH provides compassionate care, state-of-the-art specialty healthcare, expert clinical instruction for 4th-year veterinary students from the CVM, and ongoing investigation of innovative techniques and procedures to further advance the field of veterinary medicine.
Wolfpack Perks and Benefits	As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being. What we offer: Medical, Dental, and Vision Flexible Spending Account Retirement Programs Disability Plans Life Insurance Accident Plan Paid Time Off and Other Leave Programs 12 Holidays Each Year Tuition and Academic Assistance And so much more! Attain Work-life balance with our Childcare benefits, Wellness & Recreation Membership, and Wellness Programs that aim to build a thriving wolfpack community. Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.
Essential Job Duties	The CVM Program Specialist is directly responsible for the organization, coordination, development, and success of the CVM client experience and navigation program. They provide strategic guidance to clients, faculty, staff, and referring veterinarians in a way that promotes program initiatives and adheres to the organizational objectives of the program and the CVM. The ideal candidate will have the ability to strategize and implement high-level program initiatives and should have strong talent for project coordination, collaboration, and delegation. The program specialist should be motivated by a desire to optimize productivity and nurture program success from inception to completion while creating and managing long-term goals. They will be a subject matter expert within CVM and will take an active role in promoting the programs. Duties include but are not limited to: Acts as the main point of contact for a specific subset of clients needing assistance with navigating through a complex tertiary veterinary system. Assist clients by removing barriers to care by identifying critical care resources for clients and assist them in receiving care needed. Works closely with the Care Team to support a positive client experience and patient outcome. Develops and implements SOPs to facilitate client navigation and positive client experience. Develops strategic initiatives to promote enhanced client experience. Manages a volunteer program to enhance client and patient experience. Communicates with Care Team members to facilitate patient care. Maintains organizational standards of satisfaction, quality, and performance. Takes proactive steps to minimize customer service issues. Monitors client satisfaction trends (CalPro) and develops initiatives to address any opportunities.
Other Responsibilities	Other duties as assigned by supervisor and CVM administration.

Qualifications

Minimum Experience/Education	Bachelor's degree and one year of experience related to the area of assignment; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
Other Required Qualifications	Outstanding leadership and organizational skills. Excellent problem-solving and problem forecasting abilities. Ability to multitask and prioritize while maintaining a high level of attention to detail. Excellent internal and external communication skills, emotional intelligence, and professional demeanor. Basic knowledge of project management, employee relations, interpersonal relations, customer service, and veterinary medical practices. Ability to learn the hospital information system, internal website and applications, service spreadsheets and documents, and other necessary software programs as needed. Ability to sit at a desk and work on a computer for prolonged periods of time. Must be able to lift up to 15 pounds at times.
Preferred Qualifications	Proven experience as a Program Manager or other managerial position within a veterinary or medical field. Thorough understanding of project/program management techniques and methods. Excellent knowledge of MS Office; Google Suite, EzyVet or other electronic medical record software is a strong advantage.
Required License or Certification	N/A
Valid NC Driver's License required	No
Commercial Driver's License Required?	No

Recruitment Dates and Special Instructions

Job Open Date	09/30/2025
Earliest Close Date---- (Positions will be posted until 5:00 PM ET on this date. Positions remaining posted after this date are still accepting applications but may close at any time.)	10/07/2025
Notice to Applicants	Please note that the work history on your resume must also be included in your application.
Special Instructions	Please include a cover letter, resume, and contact information for at least three professional references.

Position Details

Position Number	00108684
Position Type	SHRA
Position Classification Band Title	University Program Specialist
Position Classification Band Level	Journey
Position Classification Salary Range	$ 36,381 - $ 91,526
Salary Grade Equivalency	NC12
Alternate Option	If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.
Full Time Equivalent (FTE) (1.0 = 40 hours/week)	1.00
Appointment	12 Month Recurring
Mandatory Designation - Adverse Weather	Mandatory - Adverse Weather
Mandatory Designation - Emergency Events	Mandatory - Medical Emergencies
Time Limited Position	No
Time-Limited Appointment Length (if applicable)
Department Id	192001 - CVM Teaching Hospital
EEO	NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity. If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu. Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit. NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.