Decision Support Analyst - Ambulatory Access and Utilization

The Decision Support Analyst is responsible for the design, development, and analysis of reports, datasets, and dashboards supporting patient access to care and utilization. The Decision Support Analyst will analyze datasets, communicate timely and accurate results to business leaders, detect and investigate data anomalies, and uncover patterns or trends that can drive change.

• Carries out systems analysis and translates business requirements into technical specifications.
• Tests and debugs systems to ensure they are functioning properly. Provides technical support and troubleshooting for systems issues.
• Designs and develops new systems by analyzing requirements, constructing workflow charts, and diagrams. Maintains documentation of system design, testing, and implementation.
• Collaborates with cross-functional teams to ensure that systems are integrated and aligned with business needs.
• Trains end-users to use new or modified software or applications.
• Stays up-to-date with emerging trends and technologies in the field of information systems to ensure that systems are optimized and efficient.

• Associates degree or equivalent experience, required.
• Bachelor's degree, preferred.

(not specified)

ITIL certification or training, preferred.

• Familiarity with data management systems and spreadsheet, database, and presentation graphics knowledge.
• Technical aptitude with working knowledge of application functionality and integration between desktop clients and servers, including applications, databases, storage, and web services.
• Must have a basic understanding of all technology hardware and interfaces as it relates to healthcare medical, business and/or clinical systems.
• Basic working knowledge of client-server.
• Strong attention to detail, analytical skills, ability to problem solve, and communicate complex problems.

• 3 years of combined experience providing information technology support, or equivalent education, preferred.
• Experience in a healthcare environment, preferred.
• Experience with relational databases and data analysis, preferred.
• Experience in designing user interfaces, preferred.

OCCASIONALLY: Walking

FREQUENTLY: Decision Making, Lifting / Carrying: 0-10 lbs

CONTINUOUSLY: Audible speech, Color vision, Computer skills, Hand use: grasping, gripping, turning, Hearing acuity, Interpreting Data, Peripheral vision, Problem solving, Repetitive hand/arm use, Seeing - Far/near, Sitting

Position requires the ability to interact effectively with customers and information systems personnel across the organization.

"The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet"