Bilingual Shipping Service Delivery Specialist

Due to growth, we are adding a Service Delivery Specialist to our Specialty Pharmacy Operations-Madison department.

Under direction from the Supervisor, Specialty Pharmacy Operations and the Pharmacist in Charge and/or Supervisor of Service Delivery, the Service Delivery Specialist is primarily responsible for the ongoing monitoring and carrier communication to help assure shipments deliver as intended. The Service Delivery Specialist's objective is to use carrier or third-party resources at their disposal to quickly and efficiently resolve issues that may occur during shipment transit. The Service Delivery Specialist will be the primary point of contact for other members of the pharmacy team who have shipping issue questions and will be available to handle and accept shipping inquires that other staff may receive. The Service Delivery Specialist should triage patient concerns about stability to a pharmacist, should they occur. This position may also be responsible to for arranging and coordinating daily local courier shipments and following and communicating these plans to each courier drop off site. The Service Delivery Specialist will communicate any special daily shipping plans to pharmacy fulfillment specialist and/or any other shipping employees and assure those plans are carried out. The Service Delivery Specialist may be a point of contact in carrier and courier relations and assist with ongoing evaluation of their services, as well as participating in account management activities.

Is this you? Find out more below!

How do I make an impact on my team?

Responsible for answering the inbound calls about shipping inquiries
• Responsible for contacting doctor's office, clinics, or infusion centers to coordinate medication shipments
• Responsible proactive monitoring and managing shipping delays, address issues, and/or anything other issues that arise that will prevent delivery from occurring as intended
• Responsible for communicating any daily special plans or instructions to shipping staff to assure the correct shipment of the specialty pharmacy orders
• Responsible for understanding carrier network performance and routine procedures
• Responsible for communicating or devise strategies to communicate and update patients about shipping delays
• Responsible for addressing patient concerns regarding shipping delays, within scope of knowledge
• The Employee will act in accordance with all applicable federal and state laws and with the highest ethical standards that we consistently strive to achieve. Thus, legal and ethical compliance is an essential duty of each employee
• Assists in mentoring and training new and existing Lumicera employees to maintain the Lumicera service model
• Other duties as assigned

What our team expects from you?

• High school diploma or GED required
• Able to work in 8-hour shifts Monday- Friday 7am to 7pm with one rotating weekend 2-hour shift.
• Some college preferred
• CPhT preferred
• Minimum two years pharmacy support experience or healthcare environment experience preferred
• At least 2 years' experience and demonstration of proficiency in position at Lumicera or equivalent preferred
• Bilingual English/Spanish preferred.
• Participate in, adhere to, and support compliance program objectives
• The ability to consistently interact cooperatively and respectfully with other employees

What can you expect from Lumicera?

• Top of the industry benefits for Health, Dental, and Vision insurance
• 20 days paid time off
• 4 weeks paid parental leave
• 9 paid holidays
• 401K company match of up to 5% - No vesting requirement
• Adoption Assistance Program
• Flexible Spending Account
• Educational Assistance Plan and Professional Membership assistance
• Referral Bonus Program - up to $750!

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