Clinical Intern, Specialty Pharmacy

Lumicera Health Services is seeking a Specialty Pharmacy Intern to join our team!

The Specialty Pharmacy Intern will assist with customer service and clinical programs of Lumicera Specialty Pharmacy. The primary responsibility of this position is to effectively communicate with patients, physicians, pharmacists, and payers in the fulfillment and patient care of specialty pharmacy medications in a Specialty Pharmacy. Additionally, this person must have the ability to assess patient needs, consult on specialty pharmaceuticals and disease states, accurately set up orders and needed medication supplies. This role focuses on the clinical management and consultation of patients utilizing specialty pharmaceuticals. This individual must answer incoming calls with a warm and professional greeting and accurately gathering relevant information for the prescription fulfillment process and clinical programs; performs outbound calls to patients, prescribers, and insurance companies to gather relevant clinical information. The Specialty Pharmacy Intern will assist in maintenance and development of Lumicera clinical programs and project initiatives in the specialty pharmacy space. This position must be able to collect data, establish facts, draw conclusions, and identify and solve clinical problems.

Is this you? Find out more below!

How do I make an impact on my team?

Accept inbound calls from patients, prescribers, or other health professionals in support of the specialty pharmacy functions
• Make outbound calls to patients, prescribers, and insurance providers to verify and/or gather prescription or clinical information relevant to assess appropriate therapy
• Collecting clinical information and perform clinical disease state and drug consultations
• Utilize operating systems and tools to help manage patient therapy and refill compliance
• Act in accordance with all applicable federal and state laws and with the highest ethical standards. Thus, legal and ethical compliance is an essential duty of each employee
• Detail-oriented; accurate order creation and execution
• Documents and reports medication errors to direct supervisor. Facilitates error reduction and prevention methods based off errors and ISMP standards. Performs FMEA risk assessments of new to market medications
• Participate in the quality management program including participating in committees focused on monitoring and evaluation of performance data. Participate in quality improvement initiatives based on outcomes of those evaluations
• Other duties as assigned

What our team expects from you?

• High school diploma or GED is required
• Wisconsin only: Must be enrolled in an ACPE accredited pharmacy school and have completed at least the second year of academic training
• Arizona only: Current and active Intern Registration/License
• Pharmacy experience strongly preferred
• Experience in health care setting or insurance industry is a plus, including knowledge of basic insurance and third-party terms and medical terminology
• Proficiency in Microsoft Outlook, Word and Excel
• Participate in, adhere to, and support compliance program objectives
• The ability to consistently interact cooperatively and respectfully with other employees

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