New

Customer Support Specialist

TEKsystems
$18.00 - $20.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, New York, Wappingers Falls
Sep 30, 2025
Job Title: Customer Support Specialist Company: TEKsystems Location: On-site \| Wappingers Falls, NY Overview: TEKsystems is hiring a Customer Support Specialist for a 6-8 month contract role with a strong possibility of going permanent. If the team likes your work and attitude, there's a great chance they'll keep you on long-term. This is a hands-on opportunity to support a medical device company that's actively working to reduce malpractice in the healthcare space. You'll be part of a collaborative call center team, helping customers with product support, order processing, and general inquiries. Flexible scheduling allows you to pick your own hours, making it ideal for those with busy lives or other commitments. Key Responsibilities: * Provide customer support via phone, email, chat, and other channels. * Handle basic order entry and general inquiries. * Assist with quoting and conduct research related to quoting processes. * Run quarterly consumption reports for specific product usage. * Coordinate with purchasing departments to ensure order accuracy. * Manage scheduling, billing, data entry, and reporting tasks. * Work with field technicians and tech support to resolve simulator-related issues. * Manage a high volume of calls while multitasking effectively. Qualifications: * Strong communication skills-both verbal and written. * Ability to multitask and stay organized in a fast-paced environment. * Prior experience in customer service or call center settings is highly preferred. * Proficiency in data entry and generating reports. * Comfortable handling busy days and juggling multiple calls. * Hiring decisions will be based on both experience and soft skills. Why Join Us? * Flexible hours tailored to your schedule. * Opportunity to convert to a permanent role. * Be part of a mission-driven company improving healthcare outcomes. Pay and Benefits The pay range for this position is $18.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Wappingers Falls,NY. Application Deadline This position is anticipated to close on Oct 13, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.