New

Customer Care Specialist

TEKsystems
$23.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, California, San Diego
Sep 30, 2025
Overview: We are seeking a highly motivated Tier 2 Customer Support Specialist with extensive call center experience to join our growing team. Key Responsibilities: * Handle 80-100 inbound and outbound calls daily, including live data entry and call transfers. * Engage with real estate agents, referral partners, past clients, and recruits to schedule appointments. * Maintain and manage client databases using Salesforce and CRM. * Verify customer information and ensure accurate lead assignments. * Schedule follow-ups and client/partner meetings; confirm appointments. * Memorize and apply call scripts to guide conversations effectively. * Provide personalized service, including birthday calls and rapport building. * Attend training sessions to enhance industry knowledge. * Deliver administrative support to originators, including call management and lead tracking. * Uphold data integrity and provide metrics on call activity and engagement. Required Skills & Qualifications: * Proven experience in a high-volume call center environment. * Strong multitasking, troubleshooting, and customer service skills. * Ability to manage multiple priorities with attention to detail and organization. * Proficiency in Microsoft Word, Excel, PowerPoint, PDF tools, and data entry. * High school diploma or equivalent preferred. * Ethical and customer-focused mindset with professionalism and patience. Preferred Skills: * Bilingual (Spanish preferred). * Experience in mortgage lending or related fields. Pay and Benefits The pay range for this position is $23.00 - $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in San Diego,CA. Application Deadline This position is anticipated to close on Oct 3, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.