Front Desk Receptionist - Radiation Oncology - 136757

About the McGrath Outpatient Pavilion: Located in Hillcrest, the McGrath Outpatient Pavilion is a state-of-the-art, 250,000-square-foot medical facility designed to meet the growing healthcare needs of our region. Spanning six floors, this advanced facility is home to key clinical programs and offers specialized diagnostic, treatment, and surgical services. With a strong emphasis on cancer care, we are committed to delivering world-class medical services in a patient-centered environment.

Under the supervision of the Department Supervisor, the Front Desk Receptionist performs a variety of clerical duties to support daily patient services within clinical areas. This role manages all clinic calls following UCSD Experience and telephone guidelines, including triaging calls and directing them to the appropriate staff.

The Front Desk Receptionist provides exceptional customer service by greeting patients upon arrival, overseeing registration and insurance verification, collecting co-payments, and processing daily deposits. They also schedule and confirm patient appointments accurately, offering clear directions and detailed information.

Serving as a key liaison among physicians, nurses, and Radiation Oncology staff, this position requires proficient use of multiple computer systems simultaneously. Additional duties are assigned as needed to support the clinic's smooth operation.

• Three (3) years of previous related experience in a large complex healthcare setting.

• Working knowledge of medical terminology.

• Excellent written and verbal communication skills.

• Superb customer service skills.

• Proficient in typing and creating well-organized emails.

• Strong scheduling background.

• Experience working with the medical center's various computer programs, including PCIS, EPIC, IDX, RIS.

• Experience working in Radiation Oncology, Oncology, or any cancer-related clinic setting.

• One year of experience in patient registration.

• Fluent in English and Spanish.

• Must be able to work various hours and locations based on business needs.
• Employment is subject to a criminal background check and pre-employment physical.