Sr Customer Account Specialist-Costco

Foods you love. Brands you trust. And a career that empowers you to grow.

At Nestle USA, we're all working towards the same goal - to delight and deliver for our consumers. With a rich portfolio of beloved brands, including DiGiorno, Toll House, and Coffee mate, in 97% of U.S. households, we have a unique opportunity - and responsibility - to be there for every moment in our consumers' lives.

Joining Nestle means becoming part of an inclusive workplace that inspires innovation, encourages strategic thinking and creativity, and celebrates your achievements. No matter where you work within the organization, you are empowered to challenge the status quo, embrace risk-taking, and pioneer new ideas. Our supportive and collaborative environment encourages bold ambitions and continuous learning so that everyone can grow and thrive.

This position is not eligible for Visa Sponsorship.

POSITION SUMMARY
SUPPORT CATEGORY ACCOUNT MANAGERS (CAM) IN DRIVING CATEGORY GROWTH AT THE CUSTOMER(S) Assist CAMs in the fundamental sales processes that drive category growth and achieve annual sales and commercial spend targets. Utilize key tools from the Enable Hub to support 4P objectives. Work closely with the CAM(s) in the development of category driving business plans such as new item presentations, 4P focused initiatives, and other customer presentations. Where appropriate, support the CAMs in Osprey through proper distribution tracking, promotion administration, forecasting, and deduction management. Direct customer facing responsibility on 4P focused initiatives in addition to supporting CAMs. The position will be located in the Arlington VA office and requires (3) days in the office. (Tues-Wed, Thurs). The role also requires in person client support and includes both car and plane travel to Seattle Washington, Atlanta Georgia, Texas and California

POSITION RESPONSIBILITIES

Category Strategy: Product / brand category objectives

• Identify insights and specific opportunities based on analysis of category reports generated by the Enable Hub and provide recommendations to the account team.
• Partner with CMI to transform shopper insights into action.
• Partner with Commercial Development & Enable Hub to transform 4Ps analytics and insights into action.

Customer Strategy: Forecast accuracy, sales performance targets, meeting sales goals, segmentation / resource allocation, improving customer service

• Effectively manage commercial spend in Osprey to achieve sales volume goals and trade spend goals, including administration, record keeping, tracking and follow-up.
• Collaborate with Sales Finance Manager on financial reconciliation on a monthly basis.
  Responsible for timely and effective communication of customer/category and forecast information.
• For Customer presentations, develop/customize category plan based selling stories regarding assortment, new items, pricing, promotions, display/merchandising tactics, analyses and plans.
• Partner with CAM/Supply Chain/Customer Service/Retailer on order management and any pricing alignment needed to ensure PO's flow smoothly and there is no interruption to supply.

Win at Retail: Improving Execution

• Participate in the development of Customer Category Business Plan(s) with Retailers. Work with customer personnel to drive the execution of the customer category plan.

Right people, Right Place: Talent Development

• Ensure timely and professional participation in Career Development programs.
• Drive category growth and exceed high performance targets.
• Drive one's own development through the adoption of capability tools.
• Develop critical behaviors through robust PDP process.

Develop Valued Capabilities: Improving selling capabilities and adding customer value through improved analytics and insights, and continuous improvement

Integrated Approach: Cross-functional communication, adoption of New Ways of Working with the HUB & CMI

• Collaborate with other account managers to activate scale events.
• Actively ensure effective communication with CD, Shopper Marketing, AOC/APC, Logistics, etc.

REQUIRED SKILLS AND EXPERIENCE

• A minimum of 18 months of experience in sales required.
• Analyst and customer facing project experience preferred (an ideal candidate would have done a NRS role and have Analyst experience with some level of customer interaction to showcase strong analytical, communication and interpersonal skills).
• Have good working knowledge of Nestle as well as channel of trade differences across Grocery, Mass and Club.
• Successfully delivered on KPI objectives in previous roles.
• Demonstrates a thorough understanding of the sales fundamentals.
• Strong communication skills, both oral and written, strong judgement in decision making, good problem solving skills, thinks strategically, and a customer service orientation.
• Proficiency in Excel and PowerPoint, strong presentation skills.
• Time Management Skills.
• Doesn't hesitate to act and takes the initiative to execute with minimal supervision
• Challenges current processes, generating innovative suggestions that improve. performance even beyond own role.
• Takes immediate action to resolve issues or potential issues, ensuring stakeholders are properly communicated to about the potential impact.
• Influences without authority.
• Proactively identifies opportunities beyond what is expected in own role.
• Puts in persistent and if necessary, extra effort to accomplish goals and maintain a high level of productivity.

#LI-KS1

It is our business imperative to remain a very inclusive workplace.

To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestle. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestle seeks such skilled and qualified individuals to share our mission where you'll join a cohort of others who have chosen to call Nestle home.

The Nestle Companies are equal employment opportunity employers. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at accommodations@nestle.com or please dial 711 and provide this number to the operator: 1-800-321-6467.

This position is not eligible for Visa Sponsorship.

Review our applicant privacy notice before applying at https://www.nestlejobs.com/privacy.

Job Requisition:372221