Patient Account Collector

Join a Leader in Home Healthcare

At Rotech Healthcare Inc., we're more than a medical equipment provider-we're a trusted partner in patient care. As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home.

With hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives.

Explore more about our mission and services at Rotech.com.

Support Patients. Ensure Payment. Strengthen Care.

Rotech Healthcare Inc. is seeking a detail-oriented and compassionate Patient Account Collector to join our team. If you have experience in healthcare collections, medical billing, or patient account services, this is your opportunity to make a meaningful impact while ensuring financial integrity and patient satisfaction.

In this role, you'll manage a portfolio of patient accounts, working to resolve outstanding balances while maintaining compliance with the Fair Debt Collection Practices Act (FDCPA) and healthcare regulations such as HIPAA.

• Contact patients to discuss outstanding balances and arrange payment plans based on financial circumstances.
• Perform insurance follow-up and skip tracing for unreachable accounts.
• Document all collection efforts and account updates accurately in the system.
• Ensure compliance with FDCPA, HIPAA, and internal policies during all communications.
• Collect and post payments, and escalate unresolved accounts to collections or legal when necessary.
• Serve as a patient advocate by helping resolve billing questions and concerns with professionalism and empathy.
• Maintain confidentiality and security of all patient and company information.

• Experience in healthcare collections, medical billing, or patient account services
• Strong understanding of insurance processes, reimbursement, and regulatory compliance
• Excellent communication and negotiation skills
• Ability to manage multiple accounts and prioritize tasks effectively
• High attention to detail and data accuracy

• Be part of a mission-driven team improving lives through home-based care
• Work in a supportive environment with opportunities for growth
• Competitive pay, benefits, and bonus opportunities

Ready to help patients and protect revenue? Apply today and join a team that values both care and compliance.

To ensure the safety and integrity of our team and the patients we serve, employment is contingent upon:

• Completion of a company-wide background check
• Drug screening, when applicable to the position
• A valid driver's license in your state of residence with a clean driving record (required for roles involving travel)

• High school diploma or GED equivalent

• Experience working with major insurance carriers, including eligibility and reimbursement guidelines
• Familiarity with medical billing practices and claims processing
• Background in healthcare administration or medical records management
• Experience working in a collaborative, team-oriented environment
• At least one year of related healthcare experience
• Knowledge of medical terminology

• Strong verbal and written communication skills in English
• Ability to interpret and respond to various forms of communication (verbal, written, visual)
• Maintain confidentiality and handle sensitive information with discretion
• Excellent attention to detail, multi-tasking, and problem-solving abilities
• Demonstrated sense of urgency and responsiveness to physicians, patients, and internal teams
• Capable of working independently and collaboratively

• Proficient in Microsoft Office (Outlook, Word, Excel)
• Comfortable with email communication, internet research, and using office equipment (fax, copier, printer, phone, computer/tablet)

• Ability to lift office equipment (minimum 10 lbs)
• Must be able to sit, stand, walk, talk, and listen throughout the workday
• Requires close vision for reading small print on screens and paperwork

Benefits

• Generous paid time Off and paid holidays
• Overtime pay for non-exempt hourly positions based on business needs
• Commission for Account Executives
• Fixed and variable rate car reimbursement for Area Managers and Account Executives
• Employee discount program
• Employee recognition program
• Bonus and incentive opportunities
• Mileage reimbursement (when applicable for the position)
• Telephone reimbursement (when applicable for the position)
• EAP
• 401k, HSA and FSA/Dependent Care FSA
• Medical, Prescription, Dental and Vision
• Life Insurance, Disability, Accidental death, Identity protection and Legal services
• Meru Health Mental health and Mercer SmartConnect Medicare programs
• Livongo Diabetes and High Blood Pressure programs
• Healthcare Bluebook and RX Savings solutions programs
• HEPB and TB vaccinations

Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.