IT Help Desk Intern (full or part time; on-site)

Position: IT/Helpdesk Intern Company: American Commercial Barge Line (ACBL)
Location: Jeffersonville, IN (Onsite) Job Type: Internship; Part-time to Full-time hours; Long Term

Join American Commercial Barge Line as an IT/Helpdesk Intern and gain hands-on experience supporting our technology infrastructure. The Helpdesk Intern is the first level of support for all components of the ACBL computers serving both remote and on-site employees at all ACBL locations. Assist in troubleshooting technical issues, providing end-user support, and contributing to various IT projects under the guidance of experienced professionals. This internship offers a valuable opportunity to develop your skills in a dynamic maritime industry environment.

When you join ACBL...

American Commercial Barge Line (ACBL) is one of the largest and most diversified marine transportation companies in the U.S. Our legacy of providing the nation with the most economical, safest, and greenest mode of transportation dates all the way back to 1915, when we began moving coal on the Kentucky River. We offer a wide range of career paths in both operations and support services. Whether you are interested in working on the river or in an office, we are always searching for the best of the best to join our ACBL team.

What you will be doing... Your IMPACT

• Assist the IT team with day-to-day tasks and projects.
• Administer the ServiceNow ticketing system.
• Troubleshoot and resolve IT hardware and software issues.
• Install, configure, and maintain computer systems and networks.
• Provide technical support to employes and helpdesk assistance.
• Assist with IT asset management and inventory control.
• Collaborate with cross-functional teams to address IT-related needs.
• Document IT processes and procedures.

What we are looking for...

You will need to have:

• Currently enrolled in a bachelor's degree program in Computer Science, Information Technology, or a related field.
• Proficiency in Microsoft Office Suite applications.
• Strong interest in the information technology field with a desire to learn and grow.
• Basic knowledge of computer hardware, operating systems, and networking concepts.
• Excellent problem-solving, communication, and customer service skills.
• Ability to work independently and as part of a team.
• Eagerness to take on new challenges and adapt to a fast-paced work environment.

Reasons you'll love working at ACBL...

• Hands-on experience in a real-world IT environment.
• Exposure to a variety of IT tools, systems, and technology.
• Mentorship from experienced IT professionals.
• Networking opportunities within the company.
• Competitive hourly compensation.
• Potential for future career opportunities beyond the internship.

FLSA Status:

Non-Exempt