New

Sr Manager Knowledge Management

Boeing Employees Credit Union
life insurance, paid time off, paid holidays, 401(k), retirement plan, remote work

Sep 29, 2025
Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits? Our "people helping people" philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference. While we're proud of our history, we're even more excited about our future. With business and technology transformation on the horizon, there's never been a better time to be part of BECU. PAY RANGE The Target Pay Range for this position is $147,100.00-$179,700.00 annually. The full Pay Range is $114,400.00 - $212,400.00 annually. At BECU, compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role. BENEFITS Employees and their eligible family members have access to a wide array of employee benefits, such as medical, dental, vision and life insurance coverage. Employees have access to disability and AD&D insurance. We also offer health care and dependent care flexible spending accounts, as well as health savings accounts, to eligible employees. Employees are able to enroll in our company's 401k plan and employer-funded retirement plan. Newly hired employees accrue 6.16 hours of paid time off (PTO) on a per pay period basis based on hours worked (up to a maximum of 160 PTO hours per year) and receive ten paid holidays throughout the calendar year. Additional details regarding BECU Benefits can be found here. IMPACT YOU'LL MAKE: As the Sr. Manager of Knowledge Management, you will play a pivotal role in shaping and implementing BECU's Knowledge Management strategy. Your expertise will ensure the seamless operation of the Knowledge Management department, driving the organization forward with your deep understanding of Credit Union products, services, and departments. Your contributions will support organization-wide initiatives, making a significant impact on BECU's goals. *To join our dynamic team in this role, we require candidates to be residents of WA, OR, ID, AZ, TX, SC or GA.* If you're located in Washington state and within a reasonable driving distance to our Tukwila Headquarters (TFC), we encourage you come into the office on Tuesdays & Wednesdays each week.For those candidates that live outside the commutable distance to TFC and in any of our approved remote work locations, this role will be primarily remote. Remote or onsite, we are committed to ensuring you are fully engaged and included in our collaborative environment. WHAT YOU'LL DO: Strategic Development: Develop and maintain information as a strategic asset to support BECU objectives and enhance employee performance. Collaboration: Partner with cross-functional leadership to align strategies, drive initiatives, and foster a culture of collaboration, shared accountability, and end-to-end thinking. Information Management: Capture, create, and make information available quickly and clearly for effective use by others in the organization. Planning: Develop and implement strategic plans to ensure the usability, relevance, timeliness, accessibility, and maintenance of BECU information and knowledge bases while leveraging employees as Subject Matter Experts (SMEs) Technology Solutions: Identify and implement effective technology solutions to ensure ease-of-use of BECU information and knowledge bases. Knowledgebase Management: Manage and maintain the online knowledge bases to ensure accuracy, consistency, and currency of information. Coaching and Mentoring: Provide ongoing coaching, mentoring, and training to develop and encourage employee performance. Performance Monitoring: Ensure timely and accurate services through managerial leadership, direction, and effective performance monitoring. Enhancements: Identify and promote opportunities for enhancing knowledge management systems. Relationship Management: Establish and maintain relationships with internal customers, vendors, and third-party representatives to ensure consistent operation of Knowledge Management systems. Operational Information: Provide analysis, preparation, validation, and timely delivery of operational information to staff. Regulatory Knowledge: Maintain thorough knowledge of state and federal regulations, ADA requirements, and Credit Union policies as they pertain to BECU products and services. Communication: Maintain effective communication with all Credit Union employees to ensure coordination and exchange of information. Work Full-Time with Flexibility: Be available for full-time hours, with additional time as needed to meet objectives and deadlines. Travel as Needed: Travel between locations to support teams and initiatives. This isn't just about ticking off tasks on a list. It's about making a significant, positive change in BECU's journey, where your contributions are valued, and your growth is continually fostered. WHAT YOU'LL GAIN: Growth Opportunities: Opportunities for professional development and career growth within BECU. Impact: The chance to make a significant impact on BECU's Knowledge Management strategy and operations. Collaboration: Work closely with various business units and leverage their expertise. Innovation: Be at the forefront of implementing effective technology solutions. Culture: Join a supportive and collaborative work environment. Purpose: Contribute to the overall success and goals of BECU. QUALIFICATIONS: Minimum Qualifications: Bachelor's degree in business, technology, communications, or equivalent work or educational experience. Typically requires a minimum of five to seven years of experience developing, implementing, and managing an enterprise-wide knowledge management department, including strategy, systems, processes, and procedures. Typically requires a minimum of three to five years of experience in a management capacity. Typically requires a minimum of three to five years of experience in corporate communications. Experience managing projects required. Desired Qualifications: Financial institution experience. Strong analytical and facilitation skills. Ability to work independently and as a team member while using discretion in decision making and sound judgment in problem solving. Ability to interact and partner with all levels of BECU employees for the planning and execution of communication and knowledge sharing. Effective leadership and negotiation skills. Ability to set goals and objectives, remaining flexible to changes. Proficient PC skills, with the ability to learn new software. JOIN THE JOURNEY: Ready to make an indelible impact? Eager to be a part of a collaborative and innovative team where your ideas and contributions don't just fill a role, but fuel the growth and success of BECU? This is more than a job - it's a chance to elevate your career, skills, and future, all while contributing to the robust technological landscape of BECU. Embrace the opportunity to grow with us. Apply now, bring your expertise to the table, and let's achieve excellence together at BECU. Your journey of influence, innovation, and impactful contribution starts now. #BECU #YourGrowth #BECUJourney EEO Statement: BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.