(Seasonal) Winter Lights Admission Attendants

(Seasonal) Winter Lights Admission Attendants

Winter Lights, our largest fundraiser, transforms our gardens into a
dazzling display of lights from November 15th through January 4th, 2026,
creating an enchanting experience for all who visit. As part of our
seasonal team, you'll help bring this wonder to life, ensuring that our guests
enjoy a cozy, memorable evening surrounded by beauty. If you're looking
to spread holiday cheer and be part of something special, we'd love to have you
on board!

We are currently seeking several candidates to join us for Winter Lights as Admission Attendants. Admission Attendants are often the first friendly faces to greet our guests for Winter Lights. The primary focus of this position will be to welcome guests, scan tickets or assist in the purchase process. The show will run from November 15th through January 4th. Pay will be $16 per hour. Each shift will begin at 4:30 p.m. and will end around 9:00 p.m. (depending on the queues and tasks assigned).

Primary duties will include:

• Assist patrons at Winter Lights by performing duties, such as checking event tickets, scanning admission barcodes on phones, paper or other electronic devices.
• Prevent the admittance of persons without tickets using tact and professionalism and resolves scanning issues in a timely courteous manner.
• Use the ticketing system to check ticket availability and sell tickets using Eventbrite.
• Performs cash and credit card transactions accurately and complies with all transaction procedures and guidelines for payment transactions.
• Answer basic questions and inquiries for guests.
• Actively communications with Lead Admissions personnel, Public Safety and guests in a professional and courteous manner.
• Represents The North Carolina Arboretum and its Winter Lights show in a positive way that reflects our mission to Cultivate Connections between People, Plants and Things.

• Performs other related duties as assigned or requested when needed.

Evening and weekend work is required. Holiday availability is REQUIRED. A mandatory paid training will be offered before the show begins.

Minimum Education, Experience, and Skills
Must be at least 18 years of age. Background checks are conducted upon hire.

Preferred Education, Experience, and Skills
Customer service, retail and/or cash handling experience is preferred.

Competencies
Customer Service: This position will require strong customer service skills including a solid knowledge of event procedures, attentiveness to customer feedback and the ability to use positive language. Ability to carry out instructions furnished in written, oral or diagram form. Ability to resolve problems involving several variables in standardized situations.
Ability to reliably and predictably carry out your duties.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand and sit.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly exposed to cold, wet and/or humid conditions and outside weather conditions.

• Classification: (Seasonal) Winter Lights Admission Attendants
• Position Number: UNCSO-ATNCA22
• Employment Type: Hourly
• Appointment Type: Temporary
• Full-Time/Part-Time: Part-Time
• Location: 100 Fredrick Law Olmsted Way, Asheville, NC 28806 USA
• Posting Open Date: 9/29/2025
• Posting Close Date:
• Posting Number: req623

EEO
The UNC System Office (includes PBS NC, NCSEAA, and NC Arboretum) is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or status as a protected veteran.

The UNC System Office (includes PBS NC, NCSEAA, and NC Arboretum) is a VEVRAA Federal Contractor.

To claim veteran's preference, all eligible persons shall submit a DD Form 214, Certificate of Release or Discharge from Active Duty, along with a State Application for Employment (Form PD-107 or equivalent) to the appointing authority.

The UNC System Office (includes PBS NC, NCSEAA, and NC Arboretum) participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

EEO Contact Information
Applicants needing assistance with the application process are asked to contact: ophiring@northcarolina.edu