This position is responsible for standard level work supporting information technology application(s) through planning, designing, implementing, maintaining and providing ongoing optimization and support. Duties include providing front line support to end users through analyzing and diagnosing problems and determining a solution.
This position will be supporting our HIM operational team members, with Epic functionality, build, and third-party vendors, as needed.
Additional Information
Job Status: 40 hours per week, eligible for benefits
Shift: Monday - Friday, 8am-5pm. Work hours may vary based on the needs of the department. This role participates in an on-call rotation.
This position has potential to be fully remote if applicant is located within CHCO hiring region.
Duties & Responsibilities
- Analyzes and diagnoses system problems, identifies root cause, and then solves the problem or escalates issues to other appropriate IT staff when outside area of responsibility or expertise.
- Plans, designs, implements, maintains and provides ongoing optimization and support for applications.
- Gathers, validates, and translates technological requirements into design and development specification while providing product management.
- Translates business need into system design
- Collaborates with system users and other IT professionals to evaluate, plan, design, develop, test, implement and maintain systems.
- Addresses technical issues that occur during installation and maintenance activities.
- Completes or coordinates the preparation, coding, testing, and debugging of complex programs.
- Analyzes, designs and builds workflows to meet the needs of users.
- Configures and integrates electronic and mechanical hardware with software products to meet the functional criteria of client specifications.
- Gathers and analyzes information to resolve incidents and troubleshoot problems. Documents the process and resolves the problem.
- Documents design, application and technical specifications as appropriate. Works with others to create support and training documents.
- Identifies and clarifies reporting needs and expectations with end users and works with report developers to clarify data and reporting needs.
- Partners with vendor to troubleshoot and resolve system problems, to improve product performance and usability. Provides vendor with recommendations for system improvements.
- Reviews documentation for upgrades and monthly system updates. Evaluates possible changes and impacts with other analysts and end users.
- Supports end users and provides primarily Tier 2 support for supported systems.
- Assumes on-call responsibilities as required.
Minimum Qualifications
- EDUCATION - High School or GED
- EXPERIENCE - Minimum of two (2) years of related experience required
- EQUIVALENCY - An Associate or Bachelor's degree in a related field may substitute for the required experience
- CERTIFICATION(S) - Epic certification in primary application will be required within four months of hire. Team members will be sent to Epic for mandatory training and will be given two attempts to pass certification testing to maintain employment
- Ideal applicant is already Epic HIM certified
- Previous experience with deficiencies and suspension build is preferred
Salary Information
Pay is dependent on applicant's relevant experience.
Annual Salary Range (Based on 40 hours worked per week): $88,253.00 to $132,379.50
Benefits Information
Here, you matter. As a Children's Hospital Colorado team member, you will receive a competitive pay and benefits package designed to take care of your needs that includes base pay, incentives, paid time off, medical/dental/vision insurance, company provided life and disability insurance, paid parental leave, 403b employer match (retirement savings), a robust wellness program, and access to professional development tools, including an education benefit to help you advance your career.
As part of our Total Rewards package, Children's Colorado offers an annual employee bonus program that rewards eligible team members based on organizational performance. If organizational goals are met for the year, the bonus is paid out the following April.
Children's Colorado delivers annual base pay increases to eligible team members based on their performance over the previous year.
EEO Statement
It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other status protected by law or regulation. Be aware that none of the questions are intended to imply illegal preferences or discrimination based on non-job-related information. The position is expected to stay open until the posted close date. Please submit your application as soon as possible as the posting is subject to close at any time once a sufficient pool of qualified applicants is obtained.
Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of attendance at or graduation from an educational institution. You will not be penalized for redacting or removing this information.
Children's Hospital Colorado
$88,253.00 to $132,379.50
vision insurance, parental leave, paid time off, 403(b)
Sep 29, 2025