Quality Support Operator

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Quality Support Operator

Location(s):Cary, NC

Key Responsibilities:

This is a role well suited to an ambitious professional, looking for the next step in their career. As a Quality Support Operator, you will be responsible for:

• Manage internal Customer Service projects to be conducted in time, quality, and cost.
• Facilitating the timely completion of FDA Regulated Updates.
• Simultaneously manages multiple Update revisions/projects at any given time.
• Works closely with Product Support Teams/Business Units and Data Management Teams to ensure install base accuracy and data integrity for FDA Compliance Reporting.
• Organizes, prepares, and tracks FDA Regulated Customer Safety Advisory Notices for all patient safety recalls.
• Ensures proper customer signatures are obtained via electronic tracking and reporting.
• Identifies and executes project's implementation strategy in accordance with Industry Regulations for timely communication of patient safety recalls.
• Proactively identifies areas of risk with non-compliance to industry regulations for patient safety recalls and non-mandatory updates.
• Manages project milestones to ensure on time completion and identify, with anticipation, actions required to keep them on track.
• Provides status updates and escalations to various levels of management when compliance and on time completion are at risk.
• Provides reports on progress and actions on a regular basis by researching, documenting, and presenting findings.
• Maintains professional and courteous communication with internal and external customers to ensure smooth, clear, concise, and timely communication of all types.
• Ensures labor and travel reimbursements are achieved by monitoring and tracking on time completion.

• Knowledge of SAP a plus but not required.
• Ability to handle semi-complex to complex projects and determine the critical path to improve timely performance.
• Strong communication skills needed, both verbal and written.

• Bachelor's degree or equivalent experience required.
• Independently perform important areas of standard professional level work that typically requires processing and interpreting, more complex, less clearly defined issues.

• 8 AM - 5 PM

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.