Client Coordinator

Are you organized, responsive, and ready to be the bridge between clients, providers, and internal teams? MCMC is seeking a Client Coordinator who thrives in a fast-paced, service-oriented environment and takes pride in accuracy, communication, and professionalism.

As a Client Coordinator, you'll be the go-to contact for client inquiries, ensuring information is gathered, entered, and delivered with precision and care.The Client Coordinator is responsible for servicing inquiries from clients, physicians, nurses or any representative acting on behalf of a client. This position is responsible for data preparation, data entry, data tracking, documentation and filing. All duties are handled with a high degree of quality customer service and in compliance with all regulatory and company standards. You'llplay a vital role in keeping our workflows running smoothly, and our clients well-supported

Location:Fully Remote | Schedule:Friday through Tuesday, 12pm - 8:30pm EST

ESSENTIAL JOB FUNCTIONS

• Handle and respond promptly to inquiries from clients and/or anyone acting on behalf of the client regarding questions, report status, concerns, or general requests for information.
• Utilize appropriate systems and databases to enter client or claimant information and or retrieve information.
• Maintain daily contact with the QA department regarding workflow and pending report status.
• Contact providers for assignment and update database.
• File and archive open and closed cases.
• Verify all client information is current in the database and all client specific guidelines and or rules or information is documented in the system.
• Work independently and in partnership with other team members to ensure that questions are addressed, documented and cases are returned in a timely fashion.
• Direct calls to other departments as needed.
• Perform various clerical duties such as typing, filing, emailing, and proofreading.
• Assist in resolution of customer complaints and quality assurance issue.
• Notify management of any report issues or concerns.
• Ensure all practices are carried out in accordance with state and federal safety and legal regulations.
• Perform other duties as assigned.

MINIMUM REQUIRED QUALIFICATIONS

Education and/or Experience

• Education:High school diploma or equivalent required.
• Industry Knowledge:At least one year of clerical or administrative experience preferred.
• Experience in a medical office or the insurance industry (workers' compensation, disability, no-fault, liability) is a plus.

Candidates with pharmacy experience are strongly preferred.

ESSENTIAL COMPETENCIES

QUALIFICATIONS

• Proficient in Microsoft Word, Outlook, Excel, and general office software.
• Knowledge of standard office equipment (computer, fax, copier, scanner, telephone).
• Strong typing skills (40+ WPM preferred).
• Familiarity with HIPAA compliance and medical documentation practices.
• Exceptional communication skills-verbal and written.
• High attention to detail with a commitment to quality and accuracy.
• Ability to multitask, manage priorities, and work independently.
• Positive, team-oriented attitude with a professional and courteous demeanor.
• Ability to remain focused and productive under pressure or distractions.
• Flexibility to adapt to change, delays, or unexpected challenges.

LANGUAGE /COMMUNICATION SKILLS

• Ability to read and interpret clinical records, legal documents, and medical statements.
• Skilled in drafting clear, informative written responses and editing for clarity.
• Comfortable presenting information in one-on-one or small group settings when needed.

WORK ENVIRONMENT

• Fully remote position with regular computer and phone use.
• Weekend or extended work hours may occasionally be required.
• Must be able to work effectively in a virtual team setting.

MCMCcompletes over 100,000 reviews each year for more than 400 clients, including almost all of the nation's largest Health Plans, PBMs, Disability Carriers, TPAs, UR companies, Self-Insured Employers, Taft-Hartley Plans and Government Organizations.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

MCMC offers a fast-paced team atmosphere with competitive benefits (medical, vision, dental), paid time off, and 401k.