Customer Service Specialist

ENABLE your future through light.

Excelitas is a global technology leader with more than 7,500 employees, focused on delivering market-driven solutions to fulfill the illumination, optical, detection and imaging needs of OEMs and end-users across the biomedical, semiconductor, industrial, consumer products, scientific, security, defense and aerospace sectors.

ENGAGE with us today and make your contribution to the future! Join the team that leading technology companies turn to for cutting-edge photonic innovation. At Excelitas Technologies you are how we EXCEL.

Excelitas is seeking a Customer Service Specialistto join our team of professionals!

• Help troubleshoot problems with customer orders, customer accounts and other related issues.
• Provide our Customers, Sales team and outside reps updates via e-mail, CRM, using data from SAP
• Monitor mailboxes to provide customer service by staying on top of new, pending orders and customer status requests.
• Monitor CRM to process opportunities and provide updates to Sales internal/external
• Work in partnership with Sales, Production, Planning, Procurement, Finance and Tech Service to ensure all requests and sales orders are actioned, invoiced and shipped in the agreed lead-times provided.
• Monitor sales performance through sales tracking tools and report progress to customers, sales and outside sales reps.
• Work closely with Production, Planning Procurement, Finance and Sales to ensure all requests and sales orders are actioned and invoiced in the agreed lead-times provided.
• Manage high-priority accounts by processing customer quotes, sales orders, providing updates and lead-times.
• Create, process and monitor intercompany purchase orders.
• Create cases in CRM for all Customer Service-related issues.
• Live order entry using ACD (Automatic Call Distributor) phone system.
• Utilize a variant configurate in SAP for some custom products;
• Answer sales and customer related calls
• Some administrative work as needed
• Identify where improvement is needed in sales practices and make suggestions for improvements.

Pay range is $26-28/hour depending on level of experience.

Equal Opportunity/Affirmative Action Employer
Minorities/Females/Disability/Gender Identity/Sexual Orientation

Excelitas is seeking leaders and innovators to join our global team! Visit: https://jobs.excelitas.com/

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