Construction Technology Product Specialist

Responsibilities:

• Provide classroom training to support Ziegler University of Position Technologies
• Manage and execute all preparation for customer training program
• Prepare all material, training aids and resources for each training session
• Develop training tools and applications to increase the skills set of external customers
• Work with Ziegler product managers to improve current product offering
• Work with Ziegler product support field technicians to improve field repairs and to communicate troubleshooting standards
• Communicate with manufacturers to identify common failure causes and receive information related to product life
• Coordinate and communicate with Technical Communicator team to complete support initiatives, warranty issues, product repairs and other administrative tasks as required
• Work in a cooperative manner with team and superiors
• Represent Ziegler technology products as they are sold to Ziegler's traditional contractor market
• Resolve customer problems in a timely manner (via telephone calls, job site visits, office calls, etc.)
• Work with Ziegler's Sales Specialists to improve current product offering
• Assist sales specialist with onsite demonstrations and customer events
• Travel to new customers' sites to provide in-field training after the sale
• Make sure all customers are using their equipment effectively in the field
• Provide additional support to sales specialists
• Work with organizations across the state to expand the knowledge of technology products
• Become an expert on each product within Ziegler's technology offering
• Test equipment and provide support on customer projects and/or new demonstrations
• Assist Construction Technology Equipment Coordinator with equipment prepping when needed

Qualifications:

• 4 year College Degree in related field required
• Knowledge of and experience with GPS Products preferred, including: Caterpillar AccuGrade GPS/Laser Based Products, Trimble GPS/Laser Based Products, Trimble Base and Rover Products and Trimble Business Center Software
• Ability to learn heavy equipment operation for the purpose of demonstration and training
• Ability to listen to and document Voice of the Customer (VOC) to proactively meet wants/needs within the contractor/construction markets
• Exceptional communication skills and customer service oriented
• Proficient use of computer & Microsoft Office Suite
• Must have and maintain a clean driving record
• Personal Attributes: Commitment / Dependability, Customer Focus, Learning Orientation, Problem Solving, Self-Confidence

Travel:

Up to 75% travel

Minimum Physical Requirements:

• Standing, walking, using hands, talking, hearing.
• Working Conditions may be indoor and/or outdoor. Noise level may be moderate at times.
• Push/pull up to 75 lbs
• Lift/carry up to 30 lbs each hand

This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Ziegler Inc. will reasonably accommodate the known disabilities of qualified disabled individuals.

SEE YOURSELF AT ZIEGLER

Founded in 1914, Ziegler is a third-generation, family-owned CAT dealer with over 2400 employees across 30+ locations in Minnesota, Iowa and northern Missouri. Since day one Ziegler has had the same philosophy- if the customer is successful- then Ziegler will be successful. That is why Ziegler is committed to providing employees with the best possible work environment and the right tools for career development. This means great benefits, work/life balance, and ongoing professional development and training. Fulfill your calling by starting a career with Ziegler today!

The pay range for this position is

Starting wage is dependent on skills, experience, education and location. Pay range may vary by 10% depending upon the applicant's location. Along with competitive pay, full time positions are benefits eligible which includes:

• Health, Dental, Vision and Life Insurance

• 15 days of PTO your first year, accrual starts day 1

• 9 paid holidays

• 401(k) plan with company contribution and match

• HSA (Health Savings Account), Ziegler contributes up to $1000 tax-free each year

• Short-Term and Long-Term Disability Insurance, FSA & EAP

• Paid Parental Leave & Funeral Leave

• Fitness membership discount

• Education Assistance

At Ziegler Inc. we're committed to equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.