Genesis10 is currently seeking a Production / Technical Support with our client in the financial industry located in Richmond, VA. This is a 12+ month contract position.
Responsibilities:
- Responsible for the completion of a phase of a project
- Provide guidance and check the work of less experienced associates
- Responsible for providing 24X7 end to end detailed monitoring and support of all infrastructure and application components critical to the client Customer Facing Platform Technology (CFPT) CTO
- Monitor of the network, databases, middleware, backup, storage, application specific and operating system specific components with the goal of proactively identifying and resolving performance issues prior to interruption of services to the customer
- Use of monitoring tools to proactively identify and research potential production incidents
- Respond to alerts regarding potential production incidents
- Escalate to advanced support as needed for problem resolution
- Perform trending and analysis using monitoring tools and reports in order to proactively identify and address potential issues prior to production impact
- Perform all environment routing, cycling, and implementation of splash pages
- Partner with Change Operations to support all Change implementations and proactively identify potential issues resulting from the changes
- Identify opportunities for additional monitoring and automation and partner with Monitoring Architecture and Engineering to implement
- Develop procedures for trouble shooting and possible resolution of issues
- Execute procedures reliably and escalate appropriately to solve incidents quickly
- Provide continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience
Requirements:
- 5 + years' experience in IT production support or equivalent
- Proven team player who can work comfortably in a multicultural environment
- Proven ability to work independently, multi task and effectively work in a complex environment with a global team structure
- Excellent verbal and written communication skills
- Strong influencer, facilitator, and collaborator
- Pro-active, enthusiastic, flexible, results driven with attention to detail
- Knowledge of Splunk, Introscope, Sitescope, Tivoli Netcool/WebGUI, Gomez
- Experience with Java Virtual Machine, Unix/Linux OS, Windows, MQ, OOS/Webmethods
- Experience in a large IT production support environment
- Basic understanding/exposure to ITIL/ITSM
- Ability to work in non-contiguous shifts including the potential for weekend days
- Working knowledge of SPLUNK
- ITIL Foundation/Intermediary certification
- Experience in a ITIL based role, such as Service Desk, Incident, Problem or Change Management
Desired skills:
- Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world
- Committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully
- Wants to be a great place for people to work and strives to create an environment where all employees have the opportunity to achieve their goals
- Committed to advancing tools, technology, and ways of working to better serve clients and their evolving business needs
- Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving them what they need to remain vibrant and vital
Pay range: $28.92 - $36.92
Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.
If you have the described qualifications and are interested in this exciting opportunity, please apply!
About Genesis10:
Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.
For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10:
* Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
* The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
* Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
* Behavioral Health Platform
* Medical, Dental, Vision
* Health Savings Account
* Voluntary Hospital Indemnity (Critical Illness & Accident)
* Voluntary Term Life Insurance
* 401K
* Sick Pay (for applicable states/municipalities)
* Commuter Benefits (Dallas, NYC, SF and Illinois)
For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.
Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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Genesis10
life insurance, 401(k)
Sep 29, 2025