Student Account Advisor - Flight Path Programs

Appalachian State University

$37,485 - $40,842

United States, North Carolina, Boone

287 Rivers Street (Show on map)

Sep 27, 2025

Position Summary Information

Classification Title	Administrative Support Specialist-OSP
Working Title	Student Account Advisor - Flight Path Programs
Location	Boone, NC
Job Category	6
Position Number	068311
Not Eligible for Visa Sponsorship	VISA sponsorship is not available for this position. All candidates must be eligible to work and live in the U.S
Department	University Treasury - 415101
Minimum Qualifications	Graduation from high school and one year of related office experience; or an equivalent combination of education and experience. Special Note: This is a generalized representation of positions in this class and is not intended to reflect essential functions per ADA. Examples of competencies are typical of the majority of positions, but may not be applicable to all positions. Diplomas or degrees must be received from appropriately accredited institutions.
License/Certification Required
Essential Job Functions	*Flight Path Program* - The primary purpose of the Student Account Advisor position is to serve as a dedicated and proactive point of contact for students, guiding them through the complexities of their university financial accounts. This role is crucial for fostering student financial literacy and success. This is accomplished by: Providing expert advising and counseling to students and families on matters related to tuition, fees, billing, payment options, and financial aid disbursement via phone, email, and video conferencing.
Knowledge, Skills, & Abilities Required for this Position	Knowledge of and experience in Customer Service, Cashiering, and Data Entry. Work requires specialized knowledge in the processing and application of information, documents and/or materials. Work requires knowledge of program policies, procedures and information systems in order to communicate and process information
Preferred Qualifications	Prefer individual with experience in customer service and communication with a working knowledge of Word, Excel, Banner Student and Banner Finance; Must have strong customer service skills Working knowledge of adding, subtracting, multiplying, and dividing Working knowledge in receiving and disbursing cash.
Type of Position	Permanent Full-Time
Staff/Non-Faculty	Staff/Non-Faculty
Appointment Type	1.0
Work Schedule/Hours	The normal work schedule for this position is Monday through Friday from 8:00 am-5:00 pm. However, hours may flex to accommodate tasks like evening orientation sessions or peak volume time frames.
Number of Hours Per Week	40
Number of Months Per Year	12
Mandatory Staff	No
Physical Demands of Position	Physical Demands & Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment: The duties of this position are typically performed in a professional office environment at our Boone, NC campus. The noise level is usually quiet to moderate. Stationary Work: This is primarily a sedentary role. The employee must have the ability to remain in a stationary position for prolonged periods while working at a desk and operating a computer. Communication: Requires the constant ability to communicate effectively with students, families, and colleagues. Must be able to exchange accurate information in person, over the phone, via email, and during video conferences. Manual Dexterity: Involves frequent use of a computer, keyboard, mouse, and other office equipment. Repetitive motions of the wrists, hands, and/or fingers are common. Visual Acuity: The employee must have the close visual acuity to perform activities such as preparing and analyzing data and figures, viewing a computer terminal, and extensive reading. Mobility & Lifting: Occasional movement within the office is required to access files, printers, and attend meetings. The role may require the ability to lift and carry light objects, such as presentation materials or files, up to 15 pounds. Presenting: The position requires the ability to stand and move for periods of time while conducting student orientation sessions and other presentations.
Overall Competency Level	Journey
Salary Grade Equivalency
Salary Range	$34,602 - $58,870
Anticipated Hiring Range	$37,485 - $40,842
Required Functional Competencies to Successfully Perform Job Duties.	Communications: Presents ideas in a clear, concise, organized manner. Explains and interprets programs, policies and procedures to meet the specific needs of staff and clients. Advises program staff/clients in all matters related to program operations. Program Knowledge: Demonstrates in-depth knowledge of the area of specialization, the program, process, and/or organizational operation. May be the content/process resource. Office Technology: Selects, understands and fully applies a variety of features in software programs, databases, information systems, and specialized equipment.

Pay will be commensurate with applicant competencies, budget, equity and market considerations.

Posting Details Information

Posting Date	09/26/2025
Closing Date	10/12/2025
Competency Level Statement	If no applicants apply who meet the required competencies, then management may consider other applicants at a lower competency level.
Special Instructions to Applicants	For consideration please attach the following: Resume Cover letter Optional attachments include: Letter of Reference List of References with Contact information The system requires you to provide a minimum of 3 professional references in the body of the application.
Search Chair Name	Amy Oliver
Search Chair Email	oliverac@appstate.edu
Applicant Pool Preference	External (Post on the Web)

Departmental Information

Quick Link	https://appstate.peopleadmin.com/postings/52267
Posting Number	201502915P