Associate Director - Training & Field Execution

You want more out of a career. A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

At Verizon, we believe that everyone deserves access to seamless, reliable, and affordable wireless solutions that enhance their day-to-day lives. By joining our team, you'll play a pivotal role in this mission, delivering innovative, customer-focused solutions that open up a world of possibilities. We're not just in the business of technology; we're in the business of connecting people, empowering them to explore, share, and engage with the world around them in ways they never thought possible.

The Value Organization: Powering Connections with Purpose

Verizon's Value brands offer a comprehensive portfolio of no-contract, prepaid wireless solutions, all powered by Verizon's leading nationwide 5G and 4G LTE network.

Designed to fit the varied needs of the value consumer, our diverse brand offerings include:

• Straight Talk: Available exclusively through Walmart, Straight Talk offers reliable value, helping hard-working customers save money and live better. Benefits include Walmart+ membership and home internet options.
• Total Wireless: Total Wireless is the local neighborhood brand with urban stores across the country. The brand offers the power of the Verizon network at an outstanding value, with a 5 year price guarantee on select plans.
• Visible: Available online, Visible is the brand that savvy consumers know to go to for a great value. Visible believes you shouldn't have to join a family plan to save on wireless, and offers a simple streamlined online-first way to buy a wireless plan.
• Simple Mobile: Simple Mobile empowers customers to feel at home wherever they are, acting as a neighborhood catalyst through its service. It provides affordable, flexible plans with international calling and operates on Verizon's reliable network.
• Tracfone: For individuals who see tech as a tool, not a way of life, Tracfone is the reliable, affordable option. For over 25 years, Tracfone has focused on providing high-quality wireless to those overlooked by conventional providers due to affordability or credit history, emphasizing "No Bills, No Contracts, No Surprises".
• Verizon Prepaid: Leveraging the strong Verizon brand recognition, Verizon Prepaid is ideal for those who want service directly from Verizon without a postpaid commitment or credit checks, offering flexibility and access to the leading 5G and 4G LTE network.
• Walmart Family Mobile: As another essential tool in busy people's utility belt, Walmart Family Mobile exists to empower heroic parents to stay ahead of their family's every need. It offers affordable, no-contract plans with family discounts and supports programs like Lifeline.

• SafeLink Wireless: SafeLink believes that in today's digital-first society, connectivity is a new basic need and a right for every person. Without judgment, SafeLink fulfills our obligation to connect the disconnected through government subsidies and the Lifeline program, utilizing Verizon's nationwide network.

Your Role in Our Mission

Join a team driven by Integrity, Respect, Performance Excellence, Accountability, and Social Responsibility. We foster a culture of innovation and collaboration, where your contributions directly impact millions of lives by delivering essential, high-quality wireless services. We are seeking individuals who are passionate about value, dedicated to customer success, and eager to contribute to a dynamic environment that champions accessibility and connectivity for all.

This position will be a mobile worker with up to 25% travel.

As the Associate Director - Training and Field Execution, you will lead a team of people leaders responsible for executing the strategic vision & plans you develop centered around training, communications, and execution of strategic initiatives in the field for the Value Indirect organization. Value Indirect supports the Total Wireless Exclusive Retail channel as well as the Authorized Retailer channel supporting Simple Mobile and Verizon Prepaid brands.

This individual will be required to build the strategic framework of these organizations and drive the functional leaders focused on Training, Communications, and Execution to implement the playbook you've developed. Your organization will be responsible for creating & delivering training, developing resources, drafting & delivering communications, and ensuring front line sales associates deliver a positive overall customer experience in Value Indirect locations. Additionally, this individual will lead the Field Implementation and Execution team, responsible for developing key strategic implementation & execution plans associated with product, service, and promotional launches within Value Indirect.

This individual must have a strong cross functional skillset with the ability to partner with HQ and Field teams to align execution and implementation strategies across the Total Wireless, Verizon Prepaid, and Simple Mobile brands. An ideal candidate for this potion will have a strong leadership mindset with the ability to strategically draft the playbook and call the plays. This individual will be responsible for managing resources, prioritization, and creating efficient ways of working across the organization.

This is a high impact role with direct influence of Verizon Value Indirect sales results. The optimal candidate will possess knowledge of the prepaid industry, have an understanding of prepaid indirect agent relationships, and have a history of leading training & sales organizations.

The primary responsibilities of this position include:

• Build & execute on a strategic framework centered around sales & experience excellence in Value Indirect physical distribution.
• Lead a team of people leaders responsible for the execution of training, resources, communications, implementation, and customer experience strategy in Verizon Value Indirect channel.
• Lead and manage cross functional programs & projects from initiation to delivery, ensuring alignment with channel priorities & sales goals.
• Build and deliver strategic plans driving execution in the field centered around Value Indirect strategic initiatives and levers.
• Scope, define, and lead development of implementation plans, with end-to-end ownership of multiple complex projects and driving business priorities with limited oversight and direction.
• Effectively and proactively communicate project updates verbally and in writing to stakeholders, team members, and leadership to ensure all projects are aligned with established strategy.
• Develop credibility as a strong business partner and build relationships with key stakeholders.
• Lead and oversee post mortem reviews of achievements vs. strategic plans. Identify areas of improvement to drive better results.

You thrive and adapt well in a fast-paced, dynamic changing sales environment that covers a broad range of project scope, you are flexible, and have the ability to manage multiple projects simultaneously. You are a strategic thinker, have high attention to details, and possess a strong blend of analytical, tactical, critical thinking skills, and use your subject matter expertise to make decisions with a sense of urgency. You have an understanding of agent capabilities, and sales strategies that drive agents to meet targets. You are able to inspire, engage, and motivate cross functional stakeholders to successfully execute key initiatives and deliver outstanding performance. You can create engaging presentations that tell a clear story highlighting plans and expected results, and can communicate effectively across different levels of the organization. You have the ability to self-govern, are confident in your abilities, but are open-minded and actively absorb new perspectives that can be integrated into the holistic plan.

You'll need to have:

• Bachelor's degree or six or more years of work experience.
• Eight or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.
• Experience leading a team.
• Experience with program and/or project management.
• Willingness to travel up to approximately up to 25%.

Even better if you have one or more of the following:

• Project Management Professional (PMP) certification.
• Experience with program and/or project management.
• Experience in a role that involves strategy development and execution planning.
• Ability to manage multiple projects, learn quickly, prioritize and work under pressure, adapt to a rapidly changing environment, and possess strong attention to detail.
• Experience working with external partners and/or vendors.
• Experience in the Verizon Value segment and/or Indirect Sales channel.
• Experience building new enablement tools/programs.
• Strong written and verbal communication and organizational skills, with proven ability to successfully communicate ideas and recommendations to all organizational levels.
• Experience driving sales, productivity, performance and results with the ability to influence without direct authority.
• High proficiency levels of Google Workspace knowledge with a particular command of Slides/Powerpoint design and creation.
• Excellent presentation skills including creating content and experience in presenting information to small and large groups from front line to executive-level.
• Ability to work in a cross-functional team environment and manage stakeholder expectations with changing and evolving roles and responsibilities.
• Self-motivated and able to work independently with minimal supervision.

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, stock incentive programs, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we've got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.