Online Success Coach - Onsite

In addition to joining an organization with an outstanding mission, Concorde is happy to provide the following Benefits You'll Love -

Tuition Waiver: Enjoy a tuition waiver after 6 months of employment for you AND your immediate family offered at UTI and Concorde campuses
• Paid Time Off: Competitive paid time off programs for employees (Vacation, Sick, Flexible)
• Retirement Matching: 50% match on the first 6% of your contributions after 90 days
• Paid Parental Leave: 4 weeks of paid leave for both birthing and non-birthing parents to bond with a new baby
• Competitive Insurance: Health, vision, and dental coverage for you and your dependents
• Pet Insurance: Competitive coverage for your furry family members through ASPCA
• Health Plan Enrollment: Eligibility starts first of the month following completing one full month of employment

Your Role and Responsibilities:

* Conduct First Day Workshops as necessary for new students
* Closely monitor new students for appropriate activity in online and blended courses
* Assist students in developing educational plans and strategies to improve student success
* Monitor individual student progress by utilizing tracking and reporting systems
* Actively prepare for and participate in campus meetings addressing student success
* Provide students with troubleshooting support for Canvas, third-party tools, and/or other academic challenges
* Assist instructors with troubleshooting and training for both Canvas and third-party teaching tools
* Provide training and coaching to instructors to develop efficient and engaging online teaching methods, tools, and strategies
* Assist the Campus Support Center and the Academic Dean with the course review process to evaluate instructor activity and effectiveness
* Collaborate closely with Student Affairs and other departments to identify and recommend appropriate services designed to address student needs
* Compile information on program services, activities, and students. Maintain accurate, organized, completed, and detailed records and develop and maintain reports as required or assigned
* Maintain open communication between Dean, PD's, and Student Affairs to identify high-risk students
* Continuously monitor academically at-risk students and recorded activities, progress and communications within the student management system
* Maintain an encouraging, supportive, and positive attitude
* Proctor examinations as needed
* Track and document all work and support activities to permit analysis of areas for improvement
* Additional duties as assigned

Your Qualifications:

* Minimum of an associate degree, bachelor's degree preferred, and experience in related field
* Teaching experience and experience with online learning/learning systems required
* Experience working with adult learners, first generation college students, and students from diverse backgrounds
* Knowledgeable in human dynamics: Understanding the needs and challenges of our students.
* Strong organizational skills: Managing various aspects of student affairs.
* Ability to interact effectively: Build relationships with students, faculty, and staff.
* Strong telephone communication skills: Connecting with students and addressing their needs.