New

IT Service Manager

The Pennsylvania State University
paid time off, sick time, remote work
United States, Pennsylvania, University Park
201 Old Main (Show on map)
Sep 30, 2025
APPLICATION INSTRUCTIONS: CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday. CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday. If you are NOT a current employee or student, please click "Apply" and complete the application process for external applicants. Approval of remote and hybrid work is not guaranteed regardless of work location.For additional information on remote work at Penn State, seeNotice to Out of State Applicants. POSITION SPECIFICS We are searching for a well-disciplined Information Technology (IT) Service Manager to join our Computing Services Department at the Applied Research Laboratory (ARL) at Penn State. ARL is an authorized DoD SkillBridge partner and welcomes all transitioning military members to apply. You will: Fulfill various commercial off-the-shelf (COTS) software requests throughout ARL, submit purchase and renewal requisitions through SIMBA (Penn State's Systems for Integrated Management, Budgeting, and Accounting) or SAP Concur Maintain digital inventory of software assets across multiple networks Review usage reports and log files of software licensing across multiple networks throughout ARL to identify opportunities for consolidation, license optimization, and overall cost optimization Provide monthly budget details for software expenditures and encumbrances Request modifications of account billing info reported from Pinnacle Initiate standing purchasing orders (POs) each year for software accounts that require monthly billing Review monthly invoices and coordinate payment from appropriate SIMBA charge number and PO Investigate vendor questions regarding payments and receipt of items Ensure support resources are implemented, reviewed, and revised on a continuous basis Distribute licensing information and resolve issues software licensing issues as they arise Required skills/experience areas include: A solid understanding of IT enterprise infrastructure, applications, and services Familiarity with Information Technology Service Management (ITSM) best practices Demonstrated experience with asset management, software order fulfilment, billing oversight, or software licensing support Demonstrated organizational, communication, and troubleshooting skills in a professional environment Previous success with collaborations in a multi-disciplinary, team-oriented culture Demonstrated ability to adapt to change Preferred skills/experience areas include: Prior experience working in a research, military, or government environment Current eligibility for access to classified information at the Secret level or higher and may be subject to a government background investigation to upgrade clearance eligibility if required Your working location will be hybrid on-site/work from home, located in State College, PA. Questions related to flexible work should be directed to the hiring manager during the interview process. MINIMUM EDUCATION, WORK EXPERIENCE & REQUIRED CERTIFICATIONS Bachelor's Degree 1+ years of relevant experience; or an equivalent combination of education and experience accepted Required Certifications: None ARL's purpose is to research and develop innovative solutions to challenging scientific, engineering, and technology problems in support of the Navy, the Department of Defense (DoD), and the Intel Community (IC). FOR FURTHER INFORMATION on ARL, visit our web site at www.arl.psu.edu. BACKGROUND CHECKS/CLEARANCES Employment with the University will require successful completion of background check(s) in accordance with University policies. All positions at ARL require candidates topossess the ability to obtain a government security clearance; you will be notified during the interview process if this position is subject to a government background investigation. You must be a U.S. citizen to apply. Employment with the ARL will require successful completion of a pre-employment drug screen. SALARY & BENEFITS The salary range for this position, including all possible grades, is $61,800.00 - $89,600.00.THE PROPOSED SALARY RANGE MAY BE IMPACTED BY GEOGRAPHIC DIFFERENTIAL Salary Structure - Information on Penn State's salary structure Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being. In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time. One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children. For more detailed information, please visit our Benefits Page. CAMPUS SECURITY CRIME STATISTICS Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here. EEO IS THE LAW Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473. 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