Certified Pharmacy Technician: Cottage Health (Santa Barbara, CA)

POSITION SUMMARY:

The Certified Pharmacy Technician bridges the gap between patients, pharmacy services, and clinic care teams, delivering high-touch, personalized support for pediatric specialty patients. This role emphasizes customer service excellence, patient enrollment, medication adherence, and operational continuity. By working directly within the clinics, the liaison improves health outcomes and contributes to the overall business performance of Clearway Health's specialty pharmacy

ESSENTIAL RESPONSIBILITIES/DUTIES:

• Enroll eligible patients into Clearway Health's specialty pharmacy program and meet set enrollment targets.
• Retain patients through consistent follow-up, refill coordination, and proactive adherence checkins.
• Navigate electronic health records (EPIC) to support prior authorizations, clinical documentation, and communications.
• Build and maintain trusted relationships with patients, caregivers, and clinical providers.
• Serve as a pharmacy point-of-contact for clinic teams, resolving issues and triaging patient needs.
• Participate in performance reporting and workflow optimization initiatives.
• Train and mentor new team members in clinic-based liaison responsibilities.

EDUCATION:

• High School Diploma or GED required; higher education preferred

CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED:

• State registration as a pharmacy technician (CA)
• National pharmacy technician certification (PTCB or ExCPT).

EXPERIENCE:

• Minimum 2+ years of direct pharmacy experience

KNOWLEDGE AND SKILLS:

• Strong verbal and written communication.
• Excellent interpersonal and customer service skills.
• Ability to multi-task and prioritize in a fast-paced clinical setting.
• Culturally competent and empathetic toward diverse patient populations.
• Proficient in Microsoft Office (Excel, Word, Outlook) and EMR/pharmacy platforms.
• Strong problem-solving and independent decision-making skills.

Additional preferred qualifications:

• Knowledge of transplants, hepatitis C, infectious diseases (including HIV), oncology and/or other specialty medication therapies preferred.
• Bilingual or multi-lingual skills (beyond that of English) appropriate to the patient population served is a plus.
• Knowledge of prior authorization request process to third party payors.
• Familiarity with 340B drug program and ACO hospital models.
• Knowledge of EPIC, Salesforce, Liberty, or other pharmacy and/or EMR systems.

SPECIAL WORKING CONDITIONS (ON-CALL, TRAVEL, SHIFT, COVERAGE):

• Clearway Health Specialty Pharmacies, serving patients in hospitals, health systems, and communities, may require employees at client sites to work on company-recognized holidays, with eligibility for holiday pay.

This information is being provided to promote pay transparency and equal employment opportunities at Clearway Health. The current hourly range for this position is $29.62/hour - $38.50/hour. The actual rate within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors.