Account Director

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

JLL Work Dynamics

JLL Work Dynamics partners with leading organizations across industry sectors, creating environments that achieve a more humancentric, resilient, and responsible approach to shaping a better world of work. With more than 45,000 specialists globally, the team enables clients to enhance the performance of their real estate portfolios and people to realize their ambitions for a more sustainable built environment. Through technology enabled solutions, Work Dynamics creates safe and inspiring spaces around the world for people to collaborate, innovate, and drive meaningful change anywhere that work is performed. JLL manages over 1.6 billion square feet of real estate and has averted more than 112,700 metric tons of CO2e by advising clients on renewable energy projects. Primary service offerings include facilities management, sustainability initiatives, project & development services, transactions management, occupancy planning, and lease administration. Our vast multi-year relationships span clients across all industries including technology, industrial, financial services, public institutions, life sciences, and healthcare.

The Opportunity

The Account Director is accountable for developing and implementing an account plan which will delight our clients and ensure a healthy long-term relationship. This executive leader anticipates client needs and delivers to outperform on the key performance indicators within the contract and builds financial plans while striving to exceed revenue and profitability. The Account Director creates and manages high performing teams which not only deliver operational excellence but keeps employees engaged and thriving, and in conjunction with the Work Dynamics leadership team, understands the firm's strategy and goals and can translate those into the business opportunities.

This is a hybrid role requiring 3 days on-site per week in Basking Ridge, NJ

Primary Responsibilities

Exceeding Client Expectations and Strategic Business Development

• Drive account growth through strategic business development, articulating integrated value propositions and identifying expansion opportunities.
• Lead RFP processes in collaboration with solutions development teams, ensuring competitive positioning and winning proposals. Lead and secure no-bid contract renewals.
• Serve as the primary trusted advisor and strategic partner, maintaining regular executive-level touchpoints and relationship reviews.
• Create and execute the account plan ensuring alignment of objectives across multiple services and driving high-quality results.
• Build deep institutional knowledge of client objectives and develop client engagement strategies that strengthen relationships across all organizational levels.

Financial Performance and Revenue Growth

• Own P&L responsibility for the account, managing profitability and margin optimization, financial forecasts, growth targets, and expansion strategies.
• Manage growth pipeline and accurate revenue forecasting across all service lines.
• Continuously analyze contract performance metrics and implement optimization strategies to maximize profitability and operational efficiency.
• Drive commercial excellence by identifying cost-saving opportunities, revenue enhancement initiatives, and margin improvement tactics.
• Monitor and optimize contract terms during renewal cycles to ensure favorable commercial outcomes and enhanced service delivery.

Building High Performance Teams

• Demonstrate exceptional execution capabilities by making sound decisions and ensuring follow-through and accountability to drive results through others.
• Actively recruit, develop, and retain top-tier talent while creating succession plans for critical roles across the account team.
• Build actionable career development plans and foster a culture of continuous learning to maintain competitive advantage through superior talent.
• Regularly assess team composition and reporting structures to ensure maximum productivity and client responsiveness.
• Implement efficient workflow processes and communication protocols that support scalable growth and operational excellence.

Key Competencies

• Results Driven - Acts with speed and urgency to capitalize on opportunities and drive performance; highly collaborative with exceptional integrity.
• Executive Presence- Commanding gravitas and sophistication to lead internally and represent JLL at the highest client levels.
• Strategic Business Acumen- Ability to see big picture opportunities and translate into achievable business development initiatives.
• Diverse Real Estate Knowledge - Comprehensive knowledge of diverse real estate asset types including data centers, administrative facilities, critical environments, network operations centers, headquarters offices, innovation centers, and specialized infrastructure facilities.
• Financially Astute- Strong commercial orientation with P&L management experience and pricing optimization skills.
• Critical Environments - Experience with critical environments and data center real estate, including understanding of power infrastructure, space optimization, cooling systems, and mission-critical facility requirements.
• Transformational Leadership- Simplifies complex challenges and processes; drives execution with energy and resilience to make things happen and deliver results.
• Service Integration Expertise- Proven ability to coordinate multiple service lines and drive a seamless delivery and exceptional client experience.

Requirements

• Leadership Experience: 12+ years of executive leadership in Commercial Real Estate, with specific experience in integrated service delivery across multiple disciplines
• Real Estate Expertise: Proven track record leading Project & Development Services, Occupancy Planning, Strategic Consulting, Facilities Management, Lease Administration, Technology, Transactions and related CRE services.
• Sales & Business Development: Demonstrated success in strategic selling, RFP leadership, and driving revenue growth.
• P&L Management: Experience managing account profitability, pricing strategies, and financial performance
• Contract & Risk Management: Strong background in contract negotiation, risk assessment, and mitigation strategies
• Team Leadership: Experience leading large teams in both hybrid and client environments.
• Client Relationship Management: Proven ability to build and maintain executive-level relationships.
• Education: Bachelor's degree required; MBA or advanced degree preferred

Estimated compensation for this position:

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

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Accepting applications on an ongoing basis until candidate identified.