Commercial Analyst - EDI Integration

We are looking for a Commercial Analyst with a strong focus on EDI (Electronic Data Interchange) integrations to support and optimize how we digitally transact with our B2B customers. This role serves as a business liaison between commercial teams, customers, and IT/technical teams to ensure seamless EDI processes that drive operational efficiency, order accuracy, and customer satisfaction.

The ideal candidate understands the business impact of EDI, brings an analytical mindset, and can manage day-to-day integration performance while helping shape broader digital transaction strategies.

* Coordinate work requests from customers through business and IT teams.
* Serve as the business subject matter expert (SME) for EDI transactions including order, shipment, and invoice automation (e.g., 850, 855, 856, 810).
* Support onboarding and integration of new EDI customers by coordinating with internal IT, commercial teams, and external partners.
* Monitor EDI transaction flow, identify issues or failures, and lead root cause analysis and resolution in partnership with IT.
* Collaborate with customer service, supply chain, and commercial operations to ensure alignment on order-to-cash processes impacted by EDI.
* Maintain business documentation for EDI mappings, requirements, testing scenarios, and process flows.
* Analyze transaction performance (e.g., error rates, automation volume, manual interventions) and deliver insights and recommendations.
* Support continuous improvement initiatives to enhance customer experience and operational efficiency through EDI and digital order management.
* Translate business requirements into user stories or functional specifications for technical implementation teams.
* Act as a voice of the customer to ensure digital commercial processes meet evolving B2B partner expectations.
* Monitor digital sales order intake across intake processes

* 5+ years of experience in commercial operations, commercial systems, or business analyst role with direct EDI exposure.
* Solid understanding of EDI document standards, integration workflows, and order-to-cash processes.
* Proven ability to work cross-functionally between commercial, IT, and customer teams to deliver business value.
* Strong analytical skills with comfort working in spreadsheets, dashboards, and ERP/order management systems.
* Ability to interpret technical concepts from a business lens and communicate clearly with non-technical stakeholders.
* Strong project coordination and documentation skills.
* Familiarity with SAP ERP systems