New

Senior Manager/Director, Customer Success Team (Sales)

Multi-Color Corporation MCC
$170k - $200k (base salary)
life insurance, 401(k)
United States, Ohio, Batavia
4053 Clough Woods Drive (Show on map)
Sep 23, 2025
Description Build your Career with an Industry Leader Multi-Color Corporation (MCC) is the global leader of premium printed label solutions, helping brands stand out in a competitive marketplace while inspiring positive consumer experiences. With a truly global network of over 12,000 teammates and facilities spanning across more than 25 countries, we strive to combine our global reach with the personalized touch of local service. Come join us as we revolutionize the packaging industry in supporting our customers to help create emotional connections with both established and emerging brands. As the leader of the Customer Success Team, you will own the long term vision, strategy & results for setting an organized approach at serving our small to mid-tier customers, helping them grow within their desired market segments. We are seeking a dynamic sales professional to lead a team of ten (10) Sales Representatives. This leader will drive measurable revenue growth by expanding customer relationships, accelerating opportunity development, implementing new customer centric processes that make it easier to do business, all while ensuring MCC remains the partner of choice for our valued customers. Why work at MCC: Compensation: $170k - $200k (base salary) Well structured sales incentive plan (15% - 30%) Generous benefits package including medical, dental, vision, disability, life insurance and 401(k) Paid vacation and company holidays Growth fostering environment, accountable and results oriented culture Core Responsibilities: Accelerate sales growth - own pipeline development, revenue targets, and inside sales execution Leadership & coaching - lead, inspire, and grow a team of 10 Sales Representatives to consistently exceed goals Customer engagement - partner with customers to understand business needs, uncover opportunities, and deliver MCC solutions Commercial alignment - work closely with Sales, Customer Service, Marketing, Commercial Excellence and operations teams to ensure alignment on growth strategy Performance tracking - define KPIs, annual budgeting targets and report performance to senior leadership as requested Process optimization - implement CRM best practices, call frameworks, and inside sales playbooks for scale/repeatability Own customer negotiations & bids/RFPs focused on win/win outcomes Proficiency in forecasting, inventory management and managing account receivables Qualifications: Bachelor's Degree, Master's Degree or MBA preferred 10-12 years proven work and leadership experience in label or packaging sales, inside sales, commercial leadership and or business development Demonstrated track record of meeting/exceeding revenue & profitability targets with strong financial acumen Excellent communication and strategic negotiation skills Other Details: Location: Remote; Midwest on CST or EST by a major airport Travel: 30% - 40% #LI-Remote Diversity & Inclusion: Multi-Color is committed to providing equal employment opportunities and prohibits discrimination based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law. If you need assistance or an accommodation in applying, please contact our Human Resources Department at [emailprotected].