Outpatient Administrative Coordinator - SU

Community Care Alliance
life insurance, tuition reimbursement, 403(b), mileage reimbursement
United States, Rhode Island, Woonsocket
Sep 23, 2025
We are seeking a friendly and organized administrative professional to support the program functions of CCA's outpatient substance use services, including the Intensive Outpatient Program (IOP), General Outpatient Program (SU OUT), and Ambulatory Detox. Job Responsibilities: Greeting and welcoming clients and visitors at the front desk, maintaining daily flow, and therapeutic environment Building a supportive rapport with the client, being an additional trusted program contact to facilitate communication between clients and staff Answering the phone and other external communication Typing and filing meeting notes and correspondence Managing staff and program calendars Managing, scanning, and organizing record requests, intake forms, and other paperwork Scheduling appointments, following up with clients regarding missed appointments Conducting post-discharge follow-ups and aftercare tracking Tracking referrals and following up with external partners/programs Supporting client access to services, such as arranging interpreters and transportation Communicating with clients and the billing department regarding insurance eligibility and outstanding balances Supply inventory and ordering Organizing and maintaining the donation closet Maintaining the accuracy of client records and ensuring documentation and data reporting are performed in compliance with all relevant standards Other administrative projects as assigned Position Details $20/hour $20.96/hr for bilingual candidates In-person in Woonsocket Full-time (40 hours) Anticipated schedule: Monday-Friday 8 am-4:30 pm May include other shifts based on evolving program needs (i.e,. if an evening session is introduced) Qualifications: Bilingual Spanish/English strongly preferred Language stipend available Minimum 1 year of customer service experience Experience in a clinical or other similar outpatient setting is ideal Experience working with client population Ability to build strong rapport with clients while maintaining appropriate boundaries Strong communication and collaboration skills Proficiency in office software (Microsoft 365 and EHR) Calendar and schedule management skills Proven ability to handle confidential information responsibly Organized and self-directed, ability to independently prioritize tasks and manage workload Benefits Community Care Alliance offers competitive salaries based on experience, skills, and performance, a comprehensive benefits package, and a great quality of work/life. Generous vacation, sick time, and holidays. Comprehensive medical and dental coverage, as well as voluntary vision and AFLAC supplemental coverage. 403b with matching after 6 months of employment. Flexible Spending (FSA) and Dependent Care (DCA) accounts. Agency-paid group life insurance; long-term disability. Tuition reimbursement and licensure/certification bonuses. Employee referral program, as well as bilingual skills premium. On-site or nearby parking available at most buildings; mileage reimbursement for client and business-related use of your personal vehicle. To apply for this opening, please visit our website www.communitycareri.org and select "Careers" and then "Current Openings" to fill out an application and upload your cover letter and resume. About Us Community Care Alliance provides an array of services and supports that are linked together so people can access help for their unique situations. Our goal is to help all members of our community become healthier, more self-reliant, and better informed to meet their economic, social, and emotional challenges. Community Care Alliance is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, age, national origin, or disability. Military-friendly employer!