Benefits Manager - remote

At Telecare, we are re-imagining Total Rewards, and we are seeking a Benefits Manager. The Benefits Manager will bring fresh ideas and a problem-solving mindset to enhance our programs in support of the Telecare mission.

Founded in 1965, Telecare is a rapidly growing mental health care company dedicated to making a difference for our clients, the community, and our employees. We offer an array of mental health services to adults with serious mental illness. We partner with public sector entities and behavioral health organizations and have over 155 programs and over 4,300 employees across the country. And we're growing all the time! When you work at Telecare, you help to empower thousands of individuals every day in their journeys of recovery.

Full Time; Days: 8:00am- 5:30pm Monday - Friday

Expected starting wage range is $125,258.42 - $154,736.95. Telecare applies geographic differentials to its pay ranges (the stated range is for applicants living in the SF Bay Area). The pay range assigned to this role will be based on the geographic location from which the role is performed. Starting pay is commensurate with relevant experience above the minimum requirements.

POSITION SUMMARY

In this role, you will design, implement, communicate, and administer our health and welfare, and supplemental benefits including life, disability, retirement, executive benefits, and more, while leading a dedicated team. You will collaborate closely with vendors, brokers, internal partners, and executive leadership to deliver benefits that are high-quality, cost-effective, and employee-focused, all while ensuring compliance with policies, regulations, and organizational goals.

QUALIFICATIONS Required:

• 7+ years of experience in benefits administration with a minimum of 2 years people management.
• Strong knowledge of ERISA, ACA, HIPAA, FMLA, and other relevant regulations.
• Strong understanding of benefits strategy, program design, and compliance requirements.
• Vendor and broker management experience.
• Strong HRIS data, reporting and analysis experience.
• Data analysis and reporting expertise with strong Excel skills.
• Customer-service mindset and effective communication skills.
• Excellent project management, problem-solving, and interpersonal skills.

Preferred:

• Certified Employee Benefits Specialist (CEBS).
• HRIS implementation experience (Workday, Oracle, or similar).
• Experience in multisite health care or behavioral health industries is a plus.

ESSENTIAL FUNCTIONS

• Demonstrate the Telecare mission, purpose, values, and beliefs in everyday language and contact with members serviced, the public, and other staff members.
• Manage strategy and daily administration of health, welfare, and retirement programs.
• Lead and develop benefits team members to ensure accurate and responsive service.
• Partner with vendors and brokers on renewals, performance, and compliance.
• Oversee benefits related to leave of absence administration and compliance with applicable laws.
• Analyze benefit utilization and cost data to inform recommendations.
• Support employee communication, education, and issue resolution.
• Drive execution of open enrollment and benefits-related projects.
• Identify and recommend opportunities for benefit program improvements.
• Build close partnerships and collaborations with finance and accounting.

Team Leadership & Development

• Lead and develop a high-performing benefits team, providing guidance, coaching, and growth opportunities.
• Establish clear goals, performance expectations, and development plans that align with organizational and HR priorities.

Program Design & Execution

• Assess and evolve the organization's benefits programs (health, retirement, leave, wellness, etc.) to ensure alignment with our mission, employee needs, and market trends.
• Develop design recommendations for new or enhanced benefit offerings based on data, benchmarking, and employee feedback.
• Collaborate with Finance and HR leadership to manage program costs and support total rewards strategy.

Vendor Management & Program Administration

• Manage relationships with benefit vendors, brokers, and third-party administrators to ensure quality service and cost efficiency.
• Oversee day-to-day benefits operations including enrollments, renewals, billing, and escalations.

Compliance & Reporting

• Ensure full compliance with applicable laws /regulations (e.g., ERISA, ACA, COBRA, HIPAA, FMLA).
• Lead annual audits, filings (e.g., 5500s), and policy updates.
• Monitor emerging legislation and assess its impact on existing programs.

Stakeholder Management & Business Partnering

• Partner with HR Business Partners, Legal, and leadership to support business needs and employee well-being.
• Serve as a trusted advisor on complex or sensitive benefits issues.

Employee Support & Communications

• Oversee employee communications and education on benefit programs, policies, open enrollment, and changes.
• Develop tools and resources that promote benefit awareness, engagement, and understanding.

PHYSICAL DEMANDS

The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee is occasionally required to stand, walk, bend, squat, kneel, twist, reach, lift and carry items weighing 25 pounds or less; drive, lift, and carry items overhead up to 10 pounds, do simple grasping occasionally, as well as sit frequently.

EOE AA M/F/V/Disability

If job posting references any sign-on bonus internal applicants and applicants employed with Telecare in the previous 12 months would not be eligible.