Regional Nursing Home Field Services Manager - Dauphin County

The Department of Health is actively looking to appoint a Regional Nursing Home Field Services Manager within the Division of Nursing Care Facilities (NCF) under the Bureau of Long Term Care/Deputate of Quality Assurance (QA). This pivotal role is essential in advancing the Department's mission to ensure that healthcare facilities adhere to state and federal health and safety regulations, as required by law. The manager will oversee the supervision of field office supervisors and will be responsible for coordinating all field office operations, ensuring that activities are conducted with precision, timeliness, and a consistent application of regulatory standards. This is a unique opportunity to contribute to the quality of care in nursing homes and make a significant impact on the lives of residents. If you are interested in this vital position, we encourage you to apply today!

In this position, you will be responsible for directing and supervising field office supervisors to ensure that licenses, certifications, enforcement actions, and overall field office operations are effectively monitored and completed within required time frames. You will lead and facilitate regular meetings and communications with Field Offices, serving as a key liaison to ensure the implementation of Quality Assurance, Bureau, and Division policies and procedures, while also maintaining consistency across all Field Offices. Collaborating with other management personnel within the Division, you will work to ensure a seamless approach to compliance with program objectives.

Additionally, you will assess and evaluate the survey workloads of field offices to ensure appropriate coverage based on survey priorities, regional staffing levels, and facility volumes, making necessary adjustments or reallocations of field staff to uphold quality, consistency, and timeliness in meeting federal certification and state survey and licensure requirements. You will identify any discrepancies in the application of regulations and implement strategies to enhance the accuracy of complaint investigations and the completion of federal forms, ensuring that field office survey staff are well-equipped to utilize these tools.

Furthermore, you will analyze survey and complaint reports, particularly in complex or emergency situations, and provide informed recommendations to the Division Chief. You will oversee the preparation of deficiency reports related to adverse licensure and certification actions, ensuring that all documentation is thorough and supports the actions taken, while also adhering to established timelines. Your role will include reviewing legal orders for licensure actions against facilities to guarantee the accuracy and prompt completion of necessary documents. As a liaison with field office staff, you will assist in correcting and finalizing survey reports for presentation to the Division Chief and the respective facilities, as well as reviewing facility monitoring reports, such as those for Change of Ownership (CHOW) and Temporary Managers. You will also be tasked with approving the Immediate Jeopardy (IJ) template and plan, coordinating closely with both the Field Office and the Division Chief to ensure all processes are executed efficiently.

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with a 60-minute lunch.
• This position will oversee the Southcentral Region which includes the Harrisburg and Johnstown Field Offices. The Harrisburg Field Office covers the following counties: Adams, Cumberland, Dauphin, Franklin, Juniata, Perry, and York. The Johnstown Field Office covers the following counties: Bedford, Blair, Cambria, Clearfield, Fulton, Huntingdon, Indiana, Jefferson, Somerset and Westmoreland.
• Telework: You may have the opportunity to work from home (telework) part-time. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Five years of health care facility survey experience, three years of which must have been in a supervisory capacity and a bachelors degree; or
• Five years of experience that involves the development, implementation and evaluation of policies and procedures for health care administration, three years of which must have been in a supervisory capacity and a bachelors degree; or
• Any equivalent combination of experience and training which includes the required three years in a supervisory capacity.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
• You must be able to perform essential job functions.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.