IT Supervisor

P1 Service, LLC, is seeking an IT Supervisor for our Lenexa, Kansas office.

Join our P1 Team! P1 Service, LLC., part of the BCTS family of facility solutions providers, provides customers with the best in HVAC, mechanical, electrical, and plumbing service. Our turn-key solutions for all types of building solutions in a variety of markets has made P1 Service one of the top contractors in the nation. When you work for P1 Service, you'll be part of a culture that puts safety first, treats associates like family, and provides challenging work in a rewarding, energetic environment. P1 Service takes pride in maintaining a high standard of excellence along with an ethical and friendly business culture.

P1 Service, LLC. is an equal opportunity employer. All qualified applicants will receive consideration for employment, regardless of status, including status as a protected veteran or as an individual with a disability.

The Opportunity

We're seeking a dynamic IT Supervisor to serve as the primary technical point of contact for all IT needs across P1 Service offices. This role combines leadership responsibilities with hands-on technical support, making it perfect for an experienced IT professional who excels at guiding teams while solving complex technical challenges in a fast-paced environment.

What You'll Do

• Serve as the primary technical point of contact for all IT needs across the P1 Service Offices, working collaboratively within the broader IT team and under the direction of the IT Manager
• Provide day-to-day leadership and guidance to local IT team members, setting priorities and ensuring tasks are completed in a timely manner
• Coordinate workload distribution and scheduling for the local IT team to ensure adequate coverage and efficient service delivery
• Communicate local IT needs, challenges, and recommendations to the IT Manager
• Lead troubleshooting efforts for both hardware and software issues by running diagnostics, documenting problems and resolutions, prioritizing tasks, and assessing impact to business operations
• Proactively identify, analyze, and resolve recurring technical issues with the goal of reducing escalations and improving end-user experience
• Utilize the ticketing system to accurately log work performed, time spent, and remediation steps immediately after each intervention
• Deploy, install, and manage computers and other devices in accordance with corporate standards
• Monitor and maintain accurate inventory of all hardware and software assets used by the local divisions
• Perform other related duties as required to support P1 Service IT operations

Requirements and Qualifications

Required:

• Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or a minimum of five years of equivalent IT experience in lieu of a degree)
• Previous experience in an IT leadership or supervisory role, with proven ability to guide and support technical teams
• Strong ability to follow verbal and written instructions, with excellent organizational skills and a high level of attention to detail
• Capable of working independently with minimal supervision and managing tasks effectively in a fast-paced environment
• Experience in a customer-facing role providing technical support and assistance to end users
• Solid technical knowledge of computer systems, including hardware, software, and networking components
• Demonstrated analytical and problem-solving skills for resolving complex technical issues related to systems and network infrastructure

Preferred:

• Knowledge of Microsoft Azure cloud services, particularly Microsoft Intune, SharePoint, Exchange, and OneDrive
• Ability to quickly learn and adapt to new applications, hardware, and software through on-the-job training

Benefits for fulltime non-bargaining personnel include:

• Educational Assistance program
• PTO and holiday pay
• Volunteer community service paid time off
• Bereavement paid time off
• Company paid life insurance
• Company paid disability insurance
• Company paid Employee Assistance Program with counseling
• Company paid financial education & wellness program with budgeting resources
• 401K retirement plan
• Health with HSA, Dental, and Vision insurance
• Dependent Care FSA
• Voluntary Life insurance
• Voluntary Hospital Indemnity, Critical Illness, and Accident insurance plans
• Voluntary LegalShield and Identity Theft protection plans
• Employee Discounts
• Training Modules and or Certifications
• Travel Allowance -- For traveling to other office locations

Work Environment

• Office-based with regular travel to other office locations
• Standard business hours: Monday-Friday, 8-Hour Shift
• Travel to other Kansas locations required at least 2-3 times a month
• Mix of desk work, team leadership, and technical support activities
• In-person position

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Human Resources: Email: [emailprotected] or call: 913-529-9033.

Ready to Join Our Team?

If you're passionate about leading IT teams while delivering exceptional technical support, we want to hear from you!

To Apply: Visit our website at https://p1-service.com/careers

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Human Resources: email HRSupport@p1-service.com or call: 913-303-9033.