Manager - Single Billing Office

Description

Management/Leadership
Req #: 47025

Summary:

Responsible for providing leadership, support, direction and focus in the application of the Patient Accounts standards and principles of continuous improvement (Lean). Manage a staff to ensure the financial goals and objectives based on the Revenue Cycle Scorecard are achieved monthly for each area of responsibility. Has full understanding of the process and each role within the process and its effect on the larger scope of the revenue cycle. Establishes the department standards and expectations for improvement initiatives and aligns them with Revenue Cycle initiatives. Creates an environment where new ideas are encouraged. Reinforces staff involvement in all improvement activities, develops department goals and objectives which support the corporate and health system goals. This position is responsible for the management of self-pay accounts receivable include overall oversight of the following activities: Customer Service/Call Center, Financial Counseling, Self-Pay Collections, and Bad Debt Management. This position will manage the day-to-day activities of the Call Center, financial counseling and Support teams. This position will also manage vendor relationships for Customer Service, Self-Pay Collections and Bad Debt, monitoring performance through metric tracking and work closely with vendor leadership to ensure best practice models are applied for the best financial results for the organization. This position will provide a level of support for escalated patient issues, working with appropriate departments to resolve these issues to the satisfaction of the patient and organization. This position will also be responsible for reviewing and processing invoices for vendors supporting CBO operations.

Required Minimum Knowledge, Skills, and Abilities (KSAs)

1. Education: 4-year college degree or equivalent hospital leadership experience.
2. License/Certifications: HFMA/AAHAM certification preferred as well. Six Sigma green belt preferred; yellow belt required (can be acquired post hire).
3. Experience: Minimum 3 years in related Healthcare patient accounting field. Minimum 3 years supervisor/leadership experience in a professional revenue cycle with a focus in cash posting operations, cash reconciliation, and hospital/professional billing in a fee for service, rural health and provider base environment.
4. A high level of problem-solving skills necessary to develop and implement integrated operational system procedures for the Single Billing Office and direct the management of Financial Counseling, Customer Service and Collections units.
5. Strong knowledge of revenue cycle principles in both hospital and physician practice environments to provide the necessary technical and organizational direction.
6. A high level of interpersonal skills necessary to support a multidisciplinary Consolidated Business Office (CBO), to facilitate effective management/coordination of multiple personnel, coordinate efforts of decentralized staff responsible for customer service, financial counseling and self-pay account resolution (such as front-end collections, financial counseling, and free care application), and the ability to communicate effectively with external member organization personnel.
7. Ability to prepare and conduct presentations for use with internal and external Staff/organizations

If you have questions about this role, please contact philip.ellis@mainehealth.org