New

Mechanical Claims Analyst

TEKsystems
$25.00 - $35.00 / hr
life insurance, sick time, 401(k), retirement plan, remote work
United States, Missouri, St. Louis
Sep 11, 2025
Job Title: Mechanical Claims Analyst Job DescriptionAre you a skilled mechanic looking to shift gears in your career? We are seeking a Mechanical Claims Specialist to join our expanding customer contact team. In this role, you'll transition from the physical demands of the shop floor to a comfortable office environment where you will leverage your automotive expertise and in-depth knowledge of vehicle mechanics to assess and process mechanical claims. This opportunity offers a refreshing change of pace, allowing you to work in the comfort of a modern workspace, while enjoying competitive benefits, amenities, and growth opportunities. If you're ready to take the next step in your career and join a company that will invest in your future, we want to hear from you! Responsibilities * Utilize in-depth knowledge of vehicle mechanics to evaluate, investigate, and process mechanical claims with accuracy and efficiency. * Communicate via telephone and email with vehicle contract holders, repair facilities, and other parties, providing exceptional customer service while successfully resolving claim-related requests. * Actively listen to callers' questions and concerns, demonstrating empathy and compassion to ensure a positive and reassuring experience. * Adhere to all established department processes and utilize company-specific computer systems to maintain detailed and accurate electronic claim-related records. * Collaborate with leaders and other claim analysts to consistently uphold the company's reputation for honesty, fairness, and excellence in all interactions. * Handle calls from dealerships to determine if repairs are covered by the auto warranty using guidelines to approve or deny claims. * Explain claim approvals or denials to car owners, advising them on processes required for further action. Essential Skills * At least 3 years of proven experience as an automotive mechanic or in a related mechanical field. * Strong understanding of vehicle repair processes and the ability to communicate them clearly to both mechanical and non-mechanical individuals. * Excellent verbal communication skills and customer service experience. * Proficiency in Microsoft Office applications and the ability to navigate multiple software systems. * Self-motivated and efficient in a fast-paced call center environment. * Bilingual (Spanish & English) candidates preferred. * High school diploma or GED required. * ASE certification is a plus. Additional Skills & Qualifications * Knowledge of repairs relating to Engines, Transmissions, Electrical systems. * Experience with labor guides such as All Data is a plus. * Experience with scan tools is a plus. * Willingness to travel for initial onboarding training. * Ability to work Saturdays occasionally. * High-speed home internet connection and a quiet workspace for remote work. Why Work Here?Although this position is set up as a contract role, it offers the potential for contract extension or transition into permanent positions. This is a great opportunity to get your foot in the door with a reputable company and possibly advance into a long-term career. Work Environment The work environment is a casual and corporate shared services location, featuring individual cubicles within a call center setting. The role involves being on the phone a majority of the day. Initial training of 2 weeks is fully in-office, followed by 1-2 months continued in-office training. Afterward, the schedule transitions to a hybrid model with 2 days in-office and 3 days working from home. Work hours are Monday to Friday, 8:00 am to 5:00 pm or 9:00 am to 6:00 pm, with occasional Saturdays from 8:00 am to 3:00 pm. Job Type & Location This is a Contract position based out of Deerfield Beach, Florida. Pay and Benefits The pay range for this position is $25.00 - $35.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in St. Louis,MO. Application Deadline This position is anticipated to close on Sep 24, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.