Program Manager, Annual Giving

Hourly Pay Range:

Program Manager, Annual Giving - NorthShore Hospitals Foundation

Position Highlights:

• Position: Program Manager, Annual Giving

• Location: Evanston, IL

• Full Time/Part Time: Full Time

• Hours: Monday-Friday, during normal business hours

• Required Travel: local travel may be required

What you will do:

• Lead and project manage multiple best practice mass direct mail and electronic appeal solicitation campaigns.

• Own the Annual Giving appeals process from start to finish, including, but not limited to: make data-driven decisions for segmentation; oversee print, mail and fulfillment timelines with outside vendors; write compelling fundraising copy to solicit annual giving prospects and donors; routinely conduct A/B testing for optimal messaging and tactics.

• Consult with Annual Giving Director to align initiatives with NorthShore Foundation and Endeavor Health's strategic priorities.

• Partner with Development Operations Communications and Analytics teams to execute email journeys, and align with Communications on coordinated appeal outreach across Endeavor Health.

• Monitor, report and analyze outcomes of the solicitation campaigns. In collaboration with the Business Innovation and Analytics team, create segmentation analysis for use in strategic planning and performance reporting. Analyze donor trends and tendencies to maximize Annual Fund ROI. Conduct "lessons learned" meetings with internal partners to reflect on and improve processes.

• Lead donation stewardship efforts, including assigning and making thank you calls and first-time donor stewardship.

• Identify additional donor, prospect, and grateful patient engagement opportunities. In collaboration with Communications and Donor Relations, leverage engagement opportunities, events and stewardship reports and other available resources to keep prospects and donors involved and informed of ongoing projects, developments, and advancements at NorthShore Hospitals.

• Work closely with the Donor Services Team to ensure awareness of upcoming campaigns, proper recording of gifts, donor inquiries, and correct wording of thank you letters and other stewardship.

• Conduct periodic benchmarking with peers and other institutions to learn and incorporate best practices as appropriate.

• Other relevant duties as required, including supporting select early morning, evening or weekend donor stewardship and cultivation events; approximately quarterly throughout the year.

What you will need:

• Education: Bachelor's degree, required

• Certification: n/a

• Experience:

  • Three to five (3-5) years of fundraising experience in annual giving/campaigns and appeals, with an emphasis on individual/annual solicitation.

  • Three (3) years of working with CRMs/donor databases (e.g., extracting information and reports)

  • Relevant experience in conducting complex fundraising programs

  • Prior experience in directly engaging constituents for fundraising purposes preferred or experience in sales, marketing, or related field.

• Unique or Preferred Skills:

  • A sincere and compassionate appreciation for philanthropic audiences and how they are each uniquely motivated. Ability to communicate compellingly in writing to reach and inspire these audiences.

  • Strong data and analytical orientation with the ability to evaluate large datasets and translate to effective annual giving campaigns.

  • Strong written, presentation, verbal, organizational, and interpersonal skills; demonstrated ability to relate well to individuals from diverse backgrounds.

  • Strong commitment to customer service and donor-centric mindset and approach.

  • Ability to accept and process feedback and a collaborative working style are essential.

  • Ability to manage confidential information with discretion and tact.

  • Poised and engaging, empathetic communications style based on natural warmth and enthusiasm.

  • Strong work ethic and track record of personal initiative required.

  • Fast-paced and results oriented with the ability to work in a timely manner with multiple deadlines and competing requirements.

  • Must be flexible and adaptable in an ever-changing environment.

  • Experience with Salesforce or similar CRM strongly preferred.

Benefits (For full time or part time positions):

• Career Pathways to Promote Professional Growth and Development

• Various Medical, Dental, Pet and Vision options

• Tuition Reimbursement

• Free Parking

• Wellness Program Savings Plan

• Health Savings Account Options

• Retirement Options with Company Match

• Paid Time Off and Holiday Pay

• Community Involvement Opportunities

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals - Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) - all recognized as Magnet hospitals for nursing excellence. For more information, visit www.endeavorhealth.org.

When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.

Please explore our website (www.endeavorhealth.org) to better understand how Endeavor Health delivers on its mission to "help everyone in our communities be their best".

Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.

Diversity, equity and inclusion is at the core of who we are; being there for our patients and each other with compassion, respect and empathy. We believe that our strength resides in our differences and in connecting our best to provide community-connected healthcare for all.

EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.